Mr Bet Casino - Player believes that their withdrawal has been delayed.

I no longer know what to do to get the money deposited, it's been 12 days, what they told me is 5 days maximum, now they don't attend me in customer service, they play with my status of the withdrawal process, one day it's in progress, the next day it's in process, and so on. they are changing noce if they really paid me leo and there is another user in the same and I think there must be more who have this problem

Dear ibarranew,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ibarranew,

Have you received your withdrawal from the casino yet?

Nope nothing but as you say I've been playing for more than 1 year I had already made 1 withdrawal on May 30 and it took 2 days now it's been 14 days and nothing there is no solution but to wait but they change the status of the withdrawal sometimes in process later in progress then in process so I don't think it's verification it's something else I'm sure years 21 days they'll say failure and without any explanation it's over

Thank you very much for your reply, ibarranew. I see that you requested your withdrawal via bank transfer. Did you use the same withdrawal method in the past?

Do I understand correctly that the status of your withdrawal request is still "in progress"?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello Kristina, after 15 days my balance returned to my account, as I said, there was no explanation as to why I did not withdraw, so I had to create a neteller account and magically I was able to withdraw my money, which was good, but the commissions are high, but well, I already removed it and thanks for answering and taking my case into account, thank you very much

Awesome news, ibarranew. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.