MintBingo Casino - Player is enquiring help.

Registered at mint bingo from an email received deposited £10 using promo code no free spins or bonus

Deposited another £10 once logged in using a different bonus code on there site again nothing

Tried to useonline chat starting at 11 gmt not available now 11.45 gmt still nothing

Please help

Dear Cressy6964,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sorry, but I am not sure I understand completely. Did you try to activate a bonus, but it wasn’t credited to your account?

If there is any relevant communication between you and the casino, please send it to kristina.s@casino.guru.

Thank you very much for your reply.

Best regards,

Kristina

Contacted them and they stated i did not enter correct codes but i know i did and now i cannot get through on online chat its just a rip off not once but twice i screenshotted there offer of the day for 3 6 21 but it woukd not let me attach either the email code or the daily promotion code

Thank you for your reply, Cressy6964. Which code did you try to redeem? Would you be so kind and forward me the communication between you and the casino and your bonus history? My email address is kristina.s@casino.guru, or you can post it here with your next reply.

Made a deposit of £10 using code mint welcome offer

Then deposited another 10 using their daily promo code for 3rd june of deluxe

Thank you for your clarification. Could you please advise whether deposited funds have stayed untouched?

Dear Cressy6964,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I used the funds without any winnings

I thought the slot site would be at least responsible it is only bonus funds it is not like real money

They havnt even had the decency to respond

I am sorry Cressy6964, but you have lost your right to receive that bonus by playing with your deposit which was supposed to trigger it (regardless of the outcome of the gameplay), and we aren't able to help you under these circumstances. Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.