The player from Bulgaria reported issues with self-excluding in the casino and required assistance. The complaint was resolved as the casino successfully deactivated her account after she submitted the necessary documents. The account closure was confirmed to have taken place within two days of her request. The player acknowledged that the case was over, leading to the complaint being marked as resolved.
Megapari Casino - Player has an account issue.
Amount: 500 лв
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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3 weeks ago
Dear nelik6556,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please clarify that 7/9/2024 is the first time you informed the casino about your gambling addiction?
- Could you please clarify when you deposited лв500 to the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
Hello there, dear nelik6556 and the CasinoGuru team!
Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.
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3 weeks ago
Dear nelik6556,
We sincerely apologize for the difficulties you experienced while trying to close your account. After receiving your request on 07.09, along with the necessary documents, your account was successfully deactivated on 09.09 due to gambling addiction.
Thank you for your patience and understanding.
Best regards,
MegaPari Team
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3 weeks ago
Thanks both parties for your response.
Dear nelik6556,
May we consider the issue resolved?
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2 weeks ago
Dear nelik6556,
We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
