Maximal Wins Casino - The player's withdrawal is delayed.

Deposited £200 on 29/12/21 with bonus they had texted me , got 400% bonus so had £1000. Lost it all. Then got another code text to me from them for another 400% deposit so deposited £150 and had to play with £750. I had a few big wins and after the x50 wager, I had around £3730 so requested a withdrawl of £2500. (I lost the rest on slots).

made a withdrawl request on 3-1-22 after getting account verified.

my account was verified on 29-12-21.

got a email on 3-1-22 confirming 7-21 working days for funds to arrive.

today is working day 22 and balance still pending. Live chat just tell me to hold on but sending a email doesn’t get any response.

I have made them aware of this site and that it is been monitored on this website but still no response.

i have followed all terms and conditions. My account is not blocked.

Hello Mattyc,

Thank you very much for contacting us and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request from the casino? Did you play or deposit or did any action since you requested for the withdrawal? Was there any maximum win limitation for that bonus?

Please note that we have currently many unresolved complaints with this casino as they never respond to our requests or complaints so it might be hard to deal with them.

Looking forward to your answer.

Regards,

Nick

Hi nick. I actually have some screen prints and documents I have taken from the site of my deposit history and verification etc, not sure where to upload them though as this is public?

I made 2 deposits. This is my first withdrawal request, I have checked their terms and conditions and cannot find anywhere it states a maximum withdrawal from bonus’s and I have followed the conditions correctly.

after the withdrawal request, I still had a balance of £1230 which I played with (and lost) over several weeks after the withdrawal request.

yeah I can see all the complaints and bad info about this casino, I am been more careful with whom I choose in the future, this site is a god send….

thanks for your help Nick.

Hello,

Feel free to send everything you have to nikolas.b@casino.guru, but even if you post something here and contains any personal information, it will be visible only by you and the casino.

I can’t upload anything here, it just circles…… I will send to your email.

not that I think it will make a difference as they are a proper scam casino I feel……

Dear Mattyc,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.