The player from Germany is struggling to withdraw over €500 after wagering a deposit and bonus. Although all verification methods were approved, the player cannot withdraw through Ethereum or any alternative method, including Neteller, Skrill, and Payz. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Marsbet Casino - Player is having issues with withdrawal methods.
Amount: €514
Marsbet Casino
Safety Index:Below averageSafety Index
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5.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I am encountering an issue.
I deposited money using Ethereum.
I then received and wagered the bonus.
I tried to withdraw the money, first verifying via ID, then Face ID, and address. Everything was approved.
However, I still can't withdraw through Ethereum or anything similar.
I was told to choose another withdrawal method, so I tried Neteller, Skrill and Payz. Although I got registered on all of these platforms, I found out that making a deposit via these methods to enable withdrawal is not possible xD.
So, I have over 500€, of which I deposited 200€ myself, and I can't withdraw it through any provider, not even Crypto. It seems like a scam–they're happy for me to deposit, but not withdraw xD
Any help is appreciated.
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1 year ago
Dear Gamekey24,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
The account is verified.
Unfortunately, I can't pay out using any payout method, there are supposedly technical problems all the time and I'm supposed to try again, which then doesn't work.
Crypto is available, which unfortunately is not possible
Neteller, Skrill, Payz don't work either.
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1 year ago
Translation
Same answer today, tried with Neteller for the second or third time and they tell me I should pay out with Neteller only to be told that it worked and I should try again.
In principle, deposits are welcome, withdrawals are not
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1 year ago
Translation
After a week they did it via Crypto because everything else works because of restrictions
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1 year ago
Thank you, Gamekey24, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
