The Russian player had found their account unexpectedly deactivated and upon re-accessing the account, their balance of 864 USDT had been deducted. The player had claimed to have accumulated this balance through sports betting, without the use of bonuses. However, due to the nature of the complaint having been related to sports betting, we were unable to provide adequate assistance. This was due to our lack of insight into this specific field of online gambling, which made it impossible for us to accurately interpret the casino's explanation or results of their investigation. Consequently, we were unable to resolve the player's issue and had to reject the complaint.
M88 Casino - Player's funds have been confiscated.
Amount: 864 ₮
M88 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Translation
They deducted all my money. When I tried withdrawing funds, I was logged out and received a message stating my account had been deactivated. After I managed to log back in, my balance of 864 USDT had been debited.
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8 months ago
Dear GODENKOR,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you currently have access to your casino account? Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
I accumulated a balance without bonuses, the balance was 864USDT. they sent me a response about deactivating my account and resetting my balance.
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8 months ago
Thank you for your reply, GODENKOR. Could you please advise which games you played - slots, live casino, sports betting, etc.?
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8 months ago
I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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8 months ago
Translation
take care of this issue, the platform is a scam and you are going to do nothing
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8 months ago
Please understand that if you only placed bets on sports betting and your winnings have been confiscated, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
