In this review of LunaCasino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. LunaCasino has an Above average Safety Index that sits at 7.7, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Continue reading our LunaCasino review and learn more about this casino in order to determine whether or not it's the right one for you.
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of LunaCasino, we have looked closely into the Terms and Conditions of LunaCasino and reviewed them. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
According to our approximate calculation or collected information, LunaCasino is a small to average-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
Based on our findings, no important casino blacklists feature LunaCasino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
All in all, when combined with other factors that come into play in our review, LunaCasino has landed an Above average Safety Index of 7.7. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of LunaCasino to be somewhat unfair.
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points.
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected a review from one player, LunaCasino does not have a User satisfaction score yet. To view the casino's user reviews, navigate to the User reviews part of this page.
LunaCasino is owned by Skill on Net, SA, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
LunaCasino is licensed by Dirección General de Ordenación del Juego in Spain.
LunaCasino supports 6 deposit methods. This includes: PaySafeCard, Mastercard, VISA, PayPal, ApplePay, Cashlib.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits | Win limits |
---|---|
Unlimited | No win limit |
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The options available at LunaCasino can be seen in the table below.
Language | Website | Customer support | Live chat |
---|---|---|---|
English | |||
Spanish |
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LunaCasino, your account, withdrawals, or anything else. According to our tests and collected information, LunaCasino has a good customer support.
Players can enjoy these types of casino games at LunaCasino: Slots, Roulette, Blackjack, Live games, Other games.
Casino games supplied by 18 game providers are available. This includes NetEnt, Playtech, Merkur Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, iSoftBet, Push Gaming, Ash Gaming, GVG (Green Valley Games), SkillOnNet, Origins (playtech), Reel Kingdom, Reel Time Gaming, Rarestone gaming, Peter & Sons, Amusnet (EGT).
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. In 'Bonuses' section of this review, you'll currently find 1 bonus from LunaCasino based on the data from our database.
Browse all bonuses offered by LunaCasino, including their no deposit bonus offers and first deposit welcome bonuses.
This is a place to share experience with LunaCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Rated by 1 user
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