Lucky Spins Casino Review

The player from Norway had made a deposit and won 960 EUR on Lucky Spins Casino. However, the casino had blocked her account, which prevented her from accessing her winnings. The player had not completed the wagering requirements or submitted any documents for verification. After her complaint was lodged, we had contacted the casino for an explanation. The casino responded by reopening the player's account and crediting the funds. The player confirmed that her account had been reopened and she was able to make a withdrawal. We were then awaiting final confirmation from the player regarding the receipt of her payment.

Player ''ERIKAATH81'' won 88.000 NOK and withdrew half of it successfully, but encountered technical issues while withdrawing the remaining 44.000 NOK for almost a month. Despite multiple attempts and chat support advice, the problem persisted, leaving the user unable to withdraw the money and frustrated by the lack of assistance. The casino has not responded to the mediator's appeals to join the resolution of the complaint and it remained unresolved.

The player from Norway opened an account, deposited money, activated the welcome bonus and met all wagering requirements. However, after submitting documents for verification, his account was closed and his winnings were confiscated, without explanation. After speaking to the casino, they conducted an internal review of the situation and decided to reinstate the player's winnings and reopen their account. The player received payment of their winnings and the case was resolved.

The player from Finland had deposited 20 EUR and opted for a 200% bonus at an online casino. However, the bonus funds had not been credited to his account. Despite having reached out to customer service, the issue persisted. Subsequently, the player informed us that the issue was resolved, and we marked the complaint as 'resolved' in our system.

The player from Finland requested a withdrawal of 500€ but the process is stuck and the customer service is unresponsive. The player later informed us that he received his winnings and we could close the complaint as resolved.

The player from India had his account blocked by the casino after he attempted to withdraw 35,000 INR, following a deposit of 32,000 INR. The casino had accused the player of cheating, but the player denied this and had requested proof. The player had been playing with his real money and was not aware of the casino's 1x wagering requirement on real money deposits. Despite the player's repeated attempts to contact the casino, there had been no response. We had advised the player to submit a complaint to the Curaçao Antillephone N.V. After further investigation, the casino admitted to mistakenly blocking the player's account and reinstated it, refunding all confiscated funds. The player confirmed that he had received his withdrawal successfully and his account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player from India requested a withdrawal of 40,000₹ on 04/10/2023. The casino marked this as 'completed' but did not send the funds. The player, noticing no credit in his bank account, sought proof from the casino but was denied, and his inquiries are met with rudeness. Player’s complaint has been resolved successfully.