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COMPLAINTS
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When reviewing and assessing Luckia Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Luckia Casino scored a High Safety Index of 8.9, which makes it a recommendable option for most players in terms of fairness and player safety. Proceed with reading our Luckia Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Luckia Casino, we read and assessed Terms and Conditions of Luckia Casino in-depth. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Luckia Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Luckia Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Luckia Casino has attained a High Safety Index of 8.9. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Luckia Casino to be mostly fair.
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 2 player reviews of Luckia Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Luckia Casino is owned by Luckia Portugal S.A. and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Luckia Casino has a gambling license issued by Serviço de Regulação e Inspeção de Jogos in Portugal.
Luckia Casino accepts deposits via 8 payment methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, PayPal, Multibanco, MB Way.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits | Win limits |
---|---|
Unlimited | No win limit |
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Luckia Casino.
Language | Website | Customer support | Live chat |
---|---|---|---|
Portuguese |
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Luckia Casino, account management, withdrawal process, etc. We would say Luckia Casino has an average customer support based on the responses we have received during our testing.
Luckia Casino has these types of casino games on offer: Slots, Jackpot games.
Games from 19 casino game providers are available. This includes NetEnt, Nolimit City, Blueprint Gaming, Thunderkick, Big Time Gaming, Scientific Games (SG Digital), Nextgen Gaming, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, Chance Interactive, Side City, Fantasma Games, Game360, Light & Wonder, Bet Digital, Wild Streak Gaming, Reel Play.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Luckia Casino in our database, which you can find in the 'Bonuses' part of this review.
Browse all bonuses offered by Luckia Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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