The player from South Carolina is having trouble withdrawing his winnings from an online casino. The casino initially blamed maintenance and payment provider issues for the delay, but later admitted that they are currently unable to process payouts. The player is uncertain when they will receive their funds. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
LTC Casino - Player's withdrawal has been delayed.
Amount: $4,500
LTC Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
LTC Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I tried to cash out .25 btc(~7500) as I had done before. However, this time nothing happened at first. LTC is a crypto casino so withdrawal are normally very fast. When I inquired about this I was told there was a problem with CoinsPaid, their payment provider. That went on for a couple of days and they then claimed there was maintenece issues. Then, my payout was rejected. This was blamed on Maintenance as well. i was then told to just resubmit my payout request, rejected again. This time I said I will just submit a smaller request, which is where it stands now at .15 btc. Now I am told that they are not capable of issuing payouts and they have no idea when they will be able to again. I have looked everywhere I know of for anyone else encountering this issue with them and can't find anything recent. So, I am at a loss.
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1 year ago
Dear bcabama4668,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have made successful withdrawals before? Could you please post here a screenshot of your withdrawal history?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear bcabama4668,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
