LTC Casino - Player's withdrawal has been delayed.

I tried to cash out .25 btc(~7500) as I had done before. However, this time nothing happened at first. LTC is a crypto casino so withdrawal are normally very fast. When I inquired about this I was told there was a problem with CoinsPaid, their payment provider. That went on for a couple of days and they then claimed there was maintenece issues. Then, my payout was rejected. This was blamed on Maintenance as well. i was then told to just resubmit my payout request, rejected again. This time I said I will just submit a smaller request, which is where it stands now at .15 btc. Now I am told that they are not capable of issuing payouts and they have no idea when they will be able to again. I have looked everywhere I know of for anyone else encountering this issue with them and can't find anything recent. So, I am at a loss.

Dear bcabama4668,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have made successful withdrawals before? Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i stand corrected. paid in full today. amazing. thank you.

Dear bcabama4668,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru