Las Atlantis Casino - Player’s struggling to complete the account verification.

Hi Shauna,

Here's the final step to validate your account and collect your winnings - please send the documents listed below:

Proof of identity (driving license, ID, passport); please, make sure to capture both sides of the identification;

Proof of address (Utility, Medical or Delivery Bill or any official document with full name, address and date issued within the recent 2 months);

Copies of the cards used for depositing (both sides, in color, with first 6 and last 4 digits visible);

Account Validation Form: Card Validation*, Banking Validation.

*In case you successfully use a new card after completing Account Validation, you will need to submit a new Card Validation for it prior to your next payout.

Please send the above mentioned documents at validation@lasatlantis.com

Dear Shauna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you’re experiencing difficulties verifying your casino account?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No I have not ..I'm waiting to hear back from them

Thank you very much, Shauna, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I submitted the required documents and signed the documents , including so much proof off personal information should be unnecessary...they over charged my card on 2 transactions ...almost as if they are making false accounts or not whom they say they are ...I'm not sure ..but ..I'm curious...I'm worried about identity theft because I'm not financially stable at all ...They definitely would be wasting time 🙄

Hello Shauna!

I will take care of your complaint from now on. I would like to ask Las Atlantis Casino to join this conversation and help us resolve the issue.

Hello Shauna,

Thank you for your feedback.

We've been in touch in regards to the matter raised with Validation Team. The representative has confirmed that some of the documents are still missing.

Please check your email box in order to see the up-to-date information provided through email.

Please let us know if you have any arising questions.

Regards,

Las Atlantis Casino Team

I sent my att internet Bill that matches my address and name ,and is currently behind along with, My online visa account banking information for the card i used 🙃 with direct deposit information and account number,

Routing number

Hello all!

I would like to ask Las Atlantis Casino to confirm after the verification process is successful from their end or when there will be any more documents needed.

Hello Shauna,

Thank you for your feedback.

We've contacted the casino representative and have been informed that the payout details are still missing

The instructions have been sent through email by the Billing representative.

In case of any questions, please submit them through email as a reply to the query sent.

Regards,

Las Atlantis Casino Team

Dear Shauna,

We've received the documents you've sent. Please be informed that unfortunately we are not able to deliver the funds through Cashapp system, only bank to bank transfers. In order to complete validation of your account please send the following missing data:

Account Validation Form: Banking Validation with bank that can accept international wire transfers or BTC validation form as alternative

*Please note that each new card used after completing validation procedure has to undergo the same authentication process prior to your next payout.

...STRANGE IT DIDN'T HAVE A PROBLEM TAKING MONEY FROM MY VISA CARD 🤔 IT HAS A CHECKING ACCOUNT AND A ROUTING NUMBER, WHICH HAS BEEN RECEIVING MONEY BEFORE. IT IS A BANK ACCOUNT FROM A BANK. WHAT BANK DOES THE CASINO USE ? SO I CAN CALL 📞 AND SEE IF THEY CAN OPEN ME AN ACCOUNT. I NOTICED THAT YOU CAN SEE HOW MUCH IS ON MY ACCOUNT ALSO .I ENJOYED PLAYING.I WAS GOING TO PLAY AGAIN.BUT I DON'T BELIEVE THAT THIS PAYOUT PROSCESS REALISTIC OR VALID. THEY DIDN'T EVEN USE THE CASINO NAME ON MY RECEIPT. AND I WAS OVER CHARGED BOTH TIMES.

I this this CASINO is a scam..

I played back the money.

I would hope that other people do research beforehand. Complete waste of money. I am very interested on how many people give up personal information like I did .And how much they profit 📈 from this site. I really could use my 68.00 now ..

Hello Shauna,

Do I understand correctly that you played part of your original disputed amount and there is $68 on your casino account? Could you please describe the overcharge of your payments?

I played 30 dollars

Twice ..

That's 60.00

But they charge me 34 dollars and some change

Each time ...

It was only supposed to be 30.00 dollars ..

Thank you for clarification. So the original disputed amount is reduced by $68 now, correct? Shauna, I would like to ask you to refrain of playing with these funds, until we resolve the case.

I would like to ask Las Atlantis Casino to make a statement on this situation.

Shauna, are you talking about any new deposits right now, please?

No ..money on the account now to receive 🙌..I played it back .

Thank you, so the $201 figure remains unchanged, is that correct, please?

Do you any recommendations for a good online casino ?

I would appreciate it .

I'm disabled

No ..played the 201 ....

The 60.00 is what I started with. ...then I won 201 ..that i could not receive ..

This

Thank you for confirmation Shauna.

Regarding the recommended of casinos, please feel free to check out our 'Recommended' section on our main page 'casino.guru'.

But from now on, let's focus on the main issue and wait for the word from Las Atlantis Casino, it is essential to make any progress in this situation.

It's all alright..

They got me this time ..

I would like to thank you for taking the time to help.

Hi Shauna,

Thank you for your feedback.

We are sorry that you might have experienced certain inconveniences while playing at our services and hope that there will be no more misunderstanding in the future. We will work on what can be improved.

I've been in touch with casino representative on this matter and was informed that just 1 point is missing to complete the validation of your account. I hope we can make this work after all.

As for the amount of the transaction, I can assure that the casino does not charge any deposit fees whatsoever.

However, since the transaction is subjected to international processing the fees may be charged by the intermediate banks/payment providers.

Regards,

Las Atlantis Casino Team

Thank you so much ..

Luke from the casino has been a great help .

Hello Shauna!

Are there any news with your situation?

Yes 👍 I linked my bitcoin wallet. For the cashier. So I can cash out. receiving bitcoin instant deposit.. Unfortunately I haven't won anything yet 😕

They have raised the minimum bet from 10 to 30 dollars on my visa card so in not playing at the moment. I don't plan on playing with my bitcoin wallet as a deposit at all ..even tho with the minimum deposit amount being 20 for bitcoin. MR LUCAS was very helpful ,in getting this setup to cash out through my bitcoin wallet address. So I definitely appreciate the help both of you provide. Thank you. I currently work on a YouTube project and you will receive an outstanding 👏 review ☺

Dear Shauna,

I am delighted to hear some good news about your withdrawal process, please let us know, when you'll receive your withdrawal and we can close this complaint as 'resolved'.

Hello Shauna!

Are there any news with your withdrawal?

Dear Shauna,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.