Lapalingo Casino Review

The player from Brazil experienced issues with maximum betting rules enforced by the casino. The casino had enforced a maximum wager of 5BRL, but the player believed this was in conflict with the terms and conditions that stated a 25BRL maximum bet limit for bonus funds. Despite contacting the casino via chat and email for clarification, the player received no response for two weeks. We explained that each bonus might have specific terms that overrule the general ones and that the casino can set the maximum limit for each game individually. Despite extending the complaint's deadline, the player did not respond, which led us to reject the complaint due to a lack of further information.

The player from Germany had encountered an issue with her withdrawal. After she had redeemed a bonus and verified her account, the casino had cancelled all her winnings, citing an older deposit. Despite our efforts to understand and resolve the situation, the player had failed to respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Ukraine claimed to have registered at the Lapalingo Casino in 2018, however, Ukraine was later added to the list of restricted countries so the player's account was blocked and the amount of 1.650 EUR was withheld by the casino. Later, the player managed to verify their account, the following year the player moved to Georgia, and requested a withdrawal of the funds to their Georgian bank account. Instead, their balance got cancelled by the casino. According to the player, they were informed that 900 EUR would be reinstated to the original card, even though that card was expired and the player never received the funds. The casino didn't respond to the complaint and it remained unresolved.

The player from Austria had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had been accused by the casino of exploiting a system error, which he denied. He had played different games and won at different games. We received a message from the casino that the issue had been escalated to the gaming authority for investigation. Despite our team's attempts to contact the casino for a resolution, the casino stopped responding and closed down. The case eventually became unresolved.

The player from Brazil has requested a withdrawal two weeks prior to submitting this complaint. Casino experienced technical issues with the payment provider. As soon as the problem had been resolved, funds were deposited into the player's account.

The player from Germany had her account blocked due to accusations of multiple accounts. We ended up rejecting the complaint because it was over two years old and we couldn't gather detailed evidence for the case.

The player from Germany is asking for a deposit refund as this casino doesn't hold a German license. We were forced to reject this complaint because we are not in a position to mediate complaints between a player and a licensing authority.

The player was going to withdraw his winnings and he was asked to provide the necessary documents for verification. The casino requested some additional documents which the player instantly provided, however, the casino has not responded since then.