Kwiff Casino Review

The player from the United Kingdom is facing difficulties with the withdrawal of £13,500. Following the withdrawal request, the account was restricted and eventually self-excluded. Despite the casino's assurance of a review, the player hasn't received any communication for two weeks.

The player won big and couldn't withdraw the whole amount at once. He had withdrawn before and usually in a 24 hour timeframe. The payment had to be withdrawn in installments of 1.000 due to payment constrains.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. The winnings hadn't been obtained up to that day. We had advised the player to wait for at least 14 days after the withdrawal request before submitting a complaint, as such delays might have been due to unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response time by 7 days, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from the United Kingdom had joined a casino and deposited £109 over six days. She had requested verification of her account via email and had not received a response, which made her hesitant to deposit more funds. After the player had contacted the casino multiple times, they informed her that her age had been verified by their system and her documents had been uploaded. However, they noted she might have needed to send more documents in the future. The player confirmed that her issue had been resolved, and we marked the complaint as 'resolved' in our system.

The player from the UK had deposited £860 on his Kwiff account and won £1800. However, the casino had encountered issues verifying his account despite the player's multiple attempts to provide the requested identification. The player had communicated his frustration with the casino's refusal to process his withdrawal, even after he had provided a bank statement. Despite our team's efforts to mediate the situation and extend the complaint's timer twice, the player did not respond further. As a result, we had no choice but to reject the complaint due to a lack of communication from the player's side.

The player's withdrawal is being withheld due to ongoing verification. The player is primarily dissatisfied with the fact that the casino did not initiate her identity verification before she was allowed to deposit and play. The casino did not react to the player's complaint and thus, the player was advised to contact the casino's official ADR, which she did. After considering the circumstances, we closed the case as 'Waiting for decision of regulator'. A year later, as the player never updated us on the matter, we reached out to them and inquired about the official complaint. The player informed us that the ADR had ruled in favor of the casino. No further details regarding the decision were provided.

The player from India had struggled to verify his account with Betkwiff to withdraw his winnings. He had claimed to have provided the required documents, but the casino had rejected them, alleging they were not original. The player had submitted an Indian ID card and bank statement as proof of address, both of which were rejected by the casino. Later, the player informed us the issue was eventually resolved.