The player from Germany had requested a withdrawal two weeks prior, but since April 28th, there had been no progress. There was no need for account verification, and he noted that withdrawals used to take a maximum of five days. The issue was resolved as the player confirmed that the money had arrived today. He decided not to continue playing at the casino.
Kingmaker Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €500
Kingmaker Casino
Safety Index:LowCase summary
Discussion
Public
Public
8 months ago
Translation
Since April 28th, nothing has happened with my withdrawal. The account doesn't have to be verified either. Typical for this casino. It used to take a maximum of five days. But now nothing is arriving at all. 🙁
Automatic translation:
Public
Public
8 months ago
Dear chriss1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
When was the last time the casino communicated with you regarding the delay in the processing of your payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
8 months ago
Translation
The money arrived today by chance. I won't be playing for this club anymore. Close
Automatic translation:
Public
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8 months ago
Dear chriss1990,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
