King Billy Casino review

Name: King Billy Casino review
Item: King Billy Casino (Malta)
Rating: 9.8

Casino closed

King Billy Casino (Malta) has been closed and no longer operates.

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9.8/10Safety Index Very high by Casino Guru

King Billy Casino review

Casino closed

King Billy Casino (Malta) has been closed and no longer operates.

Browse all casinos

Show company details

Owner N1 Interactive Ltd

Platform SOFTSWISS

Established 2017

Estimated annual revenues

> $5,000,000

Licensing Authorities

Malta (MGA)

OverviewUser reviews330Safety Index explainedDiscussion1

Casino closed

King Billy Casino (Malta) has been closed and no longer operates.

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King Billy Casino Review

Our independent casino review team has taken a detailed look at King Billy Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. King Billy Casino has a Very high Safety Index of 9.8, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Take a look at our full King Billy Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of King Billy Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our King Billy Casino review, we carefully went through and inspected the Terms and Conditions of King Billy Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

According to our approximate calculation or collected information, King Billy Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include King Billy Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, King Billy Casino has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: To the best of our knowledge, King Billy Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of King Billy Casino.

King Billy Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of King Billy Casino during our review.

Player complaints about King Billy Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We have found one relevant complaint about this casino.

King Billy Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

King Billy Casino has a Great User feedback score based on the 330 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

King Billy Casino company data and licenses

King Billy Casino is owned by N1 Interactive Ltd and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

King Billy Casino has a gambling license issued by Malta Gaming Authority in Malta.

Win and withdrawal limits, payment options

King Billy Casino accepts deposits via 19 payment methods. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Sofort Banking, INSTADEBIT, eps-Überweisung, Trustly Pay, Neosurf, Maestro, idebit, Bank transfer, Brite, Rapid Transfer, Pay N Play, MiFinity, Volt.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
EUR 20,000 per week	No win limit
EUR 40,000 per month
USD 20,000 per week
USD 40,000 per month
NOK 200,000 per week
NOK 400,000 per month
CAD 30,000 per week
CAD 60,000 per month
NZD 30,000 per week
NZD 60,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at King Billy Casino.

Language	Website	Customer support	Live chat
English			24/7
German			24/7
Finnish
French			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at King Billy Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of King Billy Casino as fast and professional.

King Billy Casino slots and casino games

King Billy Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games.

Games from 60 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Push Gaming, Eyecon, BGaming, Endorphina, Wazdan, Spinomenal, Rabcat, Booming Games, Tom Horn, Relax Gaming, Quickfire, Jelly, AceRun, Reel Life Games, Wizard games, BB Games, Boomerang Studios, Bulletproof Games, Reflex Gaming, Spribe, Gamomat, Northern Lights Gaming, Bang Bang Games, Bad Dingo, Ghost Games, Four Leaf Gaming, Amusnet, Reel Play, Games Inc., Slot Factory, Hot Rise Games, Max Win Gaming, Skywind Group, Gamevy, Peter & Sons, AvatarUX, Retro Gaming, Blue Guru Games, STHLMGAMING, Games Global, Games Lab, Silverback Gaming, Golden Rock Studios, Electric Elephant, 4ThePlayer, Hacksaw Gaming, Print Studios.

King Billy Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 6 bonuses from King Billy Casino based on the data from our database.

Note: In case you are looking for more information about this casino's bonus offers, visit our King Billy Casino bonuses page.

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers

Show all (60)

Positives

Good medieval atmosphere
Casino reacts to every public complaint
Popular progressive jackpot slots
Flawless reputation
Live chat support is available 24/7
Huge selection of games
Wide variety of live dealer games
Fast withdrawal processing based on players experience
Daily slots tournaments

Negatives

The players from the UK and USA are not accepted
Not all payment methods are available for all countries

Author: Michaela Skalla Last updated: 08 Apr 2025 Anything incorrect or missing? Let me know

User reviews of King Billy Casino

This is a place to share experience with King Billy Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 330 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

BLLZ

Bronze

Australia

• 3 weeks ago

I went from unverified on this casino to receiving a successful withdrawal in my account within 3 hours. It’s such a breath of fresh air for a casino to simply process fast withdrawals without unnecessarily difficult kyc processes, unnecessary delays or stalling tactics. Thanks for making it easy for the players!

Fast withdrawals
Good bonuses

HyperViods

Bronze

Greece

• 1 month ago

King Billy Casino left me with a very positive impression. The website navigation is clear and easy to use, while the design is stylish and modern. The deposit process was fast and without unnecessary steps. Customer service responded promptly, with courtesy and useful advice. Also, the withdrawal of money was completed relatively quickly, without unforeseen delays. The variety of slots is large, so everyone can find something that suits them. Overall, the casino offers a reliable and comfortable gaming experience.

Bbet7755

Silver

Canada

• 3 months ago

I've been a customer here for many years. I have a fairly high VIP status here and the bonuses are good. The site is smooth and payments are fairly quick however sometimes they take longer. Had a nice win today so I thought I come share in my review. Never had an issue with King Billy. Top notch casino. Highly recommend 👌

Good selection of games.
Fair RTP

Some withdrawals take longer
Lack of VIP communication

Flea

Bronze

Australia

• 4 months ago

When you try and find out what can be done the chat seems to be detached from the department that does the verification it's very frustrating they keep telling me to upload the doc's again

Good choice of games
Smooth website

Impossible to verify account

madisonguerero

Bronze

Australia

• 4 months ago

I have been playing at this casino on and of for the last 3 yrs .. because there is plenty of online platform out there .

Today 25 aug 2025 . At 9:13 am I deposited about $98AUD.

I Think most of us is familiar on the procedure in depositing via crypto we need to copy the address that is given to us by the casino which is link to our account. In order to able to direct our deposit to our account.

So I copied the address and deposited via my crypto Wallet.

When I check my account at the casino the money has not hit my account . So decided to wait 5 min maybe there is a lag .

After 15 m still no money.
Went in to live chat .and ask what was, Going on, they ask for my receipt etc etc.

Needed more time to asses what went wrong . I said no problem.

Went back to live chat after 2 hrs .

I was told I have sent my funds to a different project. How the hell would i do that as I copied and pasted the link.

I was told that it's being investigated I will receive an email. Talk about being robbed before even playing a spin .

And why would I sent it to a different casino. It just doesn't make sense.

So furious as I have no chance in getting my money back . They are ignoring me now . Support is saying I sent it to a different project .

I hope kingbilly can rectify this . It just unfair .

Great casino . RTP is.better than all the others .
Fair play

Deposited via crypto lite coin
Never received my deposit

Rampage36

Bronze

Australia

• 5 months ago

Like one of the other players i cashed out a large sum of money late last year. Ever since that withdrawal I was lucky to even land a free spin bonus feature, ig was absurd. I went from winning on every slot I had played to literally not even winning a bonus feature within any slot game. We all know about RTP percentages and how casino's can tweak them at their convenience but King Billy went from 0-100 and back to 100 to -0 immediately. I had a big love for this casino but unfortunately cant say the same for it after that one and only withdrawal...You broke my heart Billy boy, you've broken my heart.

Fast withdrawals
Great selection of games
Big wins off first deposit

Seem to tweak RTP percentages straight after a big win
Impossible to get a feature after withdrawing

King Billy Casino

Dear player,
We’re sorry to hear you feel this way.
Just to clarify, King Billy Casino’s games and RTP settings are tested by independent, internationally accredited laboratories three times a year, and we have no ability to change them for individual players or time periods. The RTP is a long-term statistical average, meaning that over a very large number of spins, the game returns the set percentage to players as a whole. However, short-term results can vary wildly due to luck.
Sometimes, a great run of wins can be followed by a dry spell, just as flipping a coin can give you 10 heads in a row. We completely understand how frustrating that can feel, especially after a big withdrawal, but please know it’s a matter of variance, not something we can influence.
We truly appreciate you as a player and hope to see Lady Luck back on your side soon.

soulsociety

Bronze

Australia

• 7 months ago

I have used many casinos before i lost a lot of money and time to time i enable responsible gambling and dont play for some time. This time i signed up with king billy then deposited some money and lost then wanted to deposit some neosurf vouchers then suddenly my account is blocked. And they accepted my deposit. On top of that of this i dont know what they did but maybe they put my email to boocked list that most casinos check or something now i cannot even signup any other casino anymore. This is the ultimate mess up a casino can do to you. So if anyone reads this stop playing here. Tou never know what happens to you next. And as a side note there is nothing shady on my end i am Australian citizen i generally use my bank account to send money no double accounts no von nothing. So they cannot even say terms violation etc. So people be aware and stay away from tgem.

King Billy Casino

Dear customer,
We would like to inform you that a full refund of your deposit has already been successfully processed and returned to your original payment method. This step was taken promptly as part of our commitment to fairness and transparency, especially in situations where account closure is involved. Furthermore, we’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. At King Billy, we take player safety and well-being extremely seriously. When certain statements or behaviors raise significant concerns for a player’s welfare, we are obligated, as a responsible operator, to take precautionary measures. In some cases, this includes restricting access not only to King Billy but also to other platforms operating under the same license, in line with our responsible gaming and player protection policies.
Please be assured that your account was closed as part of a broader, necessary process aimed at safeguarding individuals and upholding regulatory requirements, not due to any suspicion of misconduct or violation of terms on your part. We understand this may have caused frustration, but we hope you recognize that our actions were taken in good faith and with the best of intentions.

Ninja8

Silver

Australia

• 8 months ago

There is a reason why this casino is one of the top-rated casinos on CasinoGuru, it's because they're fantastic! I won and withdrawal several times here and never had any issues. Very decent game library and the wagering for bonuses is x30 which is lower than most other casinos that have wagering of x40 x45 or x50. And there is usually no max win on bonuses, even on free spins. Most casinos will impose a limit on winnings from free spins, could be anywhere from $50 to $200 or x10 your deposit. At King Billy you can win and withdrawal as much as you want and I think that is a stand-out feature when it comes to their bonuses. My only negative is there is very limited deposit methods. I usually use DOGECOIN or XRP, and both of these are not available for Australian players. So I have to use a credit card to deposit and withdrawal via bank transfer. However even with bank transfer, payment is still very fast. I would receive funds within 24 hrs. They are a reputable and trustworthy casino. This is one of my go-to casinos. If they update their payment methods then they'll definately be king of casinos. LOL

Great game library
Bonus has lower wagering of x30 compared to other casinos with x40
No max win on bonuses or free spins
Fast withdrawal

Very few payment methods.
Need more crypto options such as DOGECOIN and XRP

vlad145

Bronze

Canada

• 9 months ago

Hello at first i thought the casino was great i won right away on my first deposit my cashout was fast i was happy then it seemed like every deposit i just lost after that never win untill my last deposit i was loosing then won it back so i went to live chat to ask if i wagered my deposit enough to cash out and i was told no that i had to wager every deposit that i have made since my last cash out 3x in order to make a withdraw with my new deposit even if all other deposits were lost down to 0$ so beware if you play there when you make a new fresh deposit be prepared to wager all your past deposit 3x no matter if you lost them down to 0$ or not

the casino was great at first i won on my first deposit
i thought it was a great casino

many lost deposits never win
found out after going to live chat to check if i wagered my deposit enough to cash out that you have to wager all your past deposits 3x even if you lost them down to 0$
support makes up terms that are not written

King Billy Casino

Dear Player,
Thank you for providing your valuable feedback.
Following an additional review, we have confirmed that the wagering calculation was indeed performed incorrectly. The error occurred during the deposit processing, for which we sincerely apologize.
We have taken all necessary steps to correct the situation and have reviewed our internal procedures to prevent such occurrences in the future.
As a gesture of goodwill and apology, we will credit your account with a €75 bonus with a x1 wagering requirement. The bonus will be available as soon as you log into your account.
We greatly appreciate your understanding and continued trust. Should you have any further questions, please do not hesitate to contact our support team — we remain at your service.

StellarWandrer

Bronze

Canada

• 9 months ago

Support efficient and going out of its way. 5 stars for the myth of King Billy. Best VIP program from all casinos I've played by far. All in all, highly recommended

Just love it, concept, myth, everything. A breath of fresh air

Nothing yet

jack_dezzy

Bronze

New Zealand

• 11 months ago

This casino is the best I’ve used so far. Deposits are instant, and payouts are even faster. My account manager also called me with a personalized bonus offer, which I really liked. They don’t just treat you like another player here—they take time to make sure you’re happy. It’s been a fantastic experience overall.

fast withdrawals
great support

mobile experience could be improved

Mida

Bronze

Canada

• 1 year ago

A user-friendly site, a huge selection of games, and fast payouts. I really enjoyed playing here and will definitely come back for more winnings.

whiteshell

Bronze

Germany

• 1 year ago

The casino has a convenient interface and plenty of games for all tastes. Winnings are paid out on time, which is really impressive and reliable.

Rott

Bronze

Germany

• 1 year ago

One of the best casinos and live betting online... The best live chat online... Very very fast payout...
A gesture for all players ... Amazing!!King Billy Thank you
Since opening my account in 2015, I have never had a problem with them
I am really very calm and happy!!! Thank you again.

Ronald91

Bronze

Germany

• 1 year ago

The site looks very nice, good games, lots of providers. I signed up today and even won a little :) Hopefully the verification isn't too complicated. I don't use bonuses, but it seems they have a lot!

becksback

Silver

Australia

• 1 year ago

Convenient and fast casino. They make withdrawals so quickly and have a variety of payment methods. Simple and easy to use. The rating is justified

Hannahone

Bronze

Germany

• 1 year ago

Started playing here last week, because of my friends recommendation. Firstly, amazing welcome bonus with low wager. Secondly, a lot of deposit methods. Thirdly, many different games and helpful support. Finally, I tried to withdraw money and it was super easy! They didn't give me any headache like other casinos with Curacao licence.

Jonasss

Bronze

Germany

• 1 year ago

I really like King Billy. Fast withdrawals with high limits. Good bonuses with fair terms and good design.

Lukas06

Bronze

Austria

• 1 year ago

I liked the casino. Fast registration, games, visually pleasing site. Everything seems to be working, I just registered.

Cool games
Fast registration

I haven't found out yet

habibsoni949

Bronze

Brazil

• 1 year ago

Overall, I like everything here – the payouts, bonuses, design, vibe, and colors. I don't play here anymore, but I used to spend a lot of time here.

krr190917

Bronze

Australia

• 1 year ago

king billy casino is one of my withdrawal online pokies website that i have successfully deposited and withdrawn. Each time was with a bank transfer only thing is you do have to wait te 7 day period as instructed when your withdrawing but absolutely love this one many good games and bonuses

good games
many providers
bonuses and no deposit bonues

i cant not pick another withdrawal method besides bank transfer which is 7 day waiting period.
australian players for bank card deposits and withdrawal
the bonues are quite high for just wanting free spins

TheonlyMrSuperior

Silver

Canada

• 1 year ago

King Billy is an okay site I guess but the user experience is generally nothing like the experience of testers from this site and other sites. And much less customer-friendly than is implied in these reviews. It makes no mention of the secondary King Billy website at kingbilly.com which has no option for cryptocurrency deposits. However, it is far more like the described experience in the testers reviews. My verification took 8 days on Kingbillycasino.com which is far longer than the few hours stated in the reviews of testers. But on kingbilly.com I was verified within a matter of minutes very much like the review stated on online. Regardless there's no mention of this secondary kingbilly.com anywhere but they are very closely affiliated with a message sure logo and likeness, therefore they are very much connected. The only reason I ranked it as neutrals because of Kingbilly.com because in all honesty if it was up to just KingBillyCasino.com I would rate them very very poorly. On several occasions they've delayed my payments and I'm impossible to get any answers from. Dodging questions and not really trying to do anything to help you. If I were to make any suggestion it would be to not play a KingBillyCasino.com instead play at the other one, kingbilly.com. It has much less deposit options, but it's not filled with nonsense and hassle to get anything done with poor customer service.

The second King Billy website Kingbilly.com
The speed of the verification process on kingbilly.com
Customer assistance on kingbilly.com
The large variety of payment options

All things to do with Kingbillycasino.com
Customer service is a contradiction to the title as they provide no service
KYC at KingBillyCasino.com might run weeks long despite claims of the opposite
Difficult to get a payment from Kingbillycasino.com

jaafarmustafa32

Silver

Austria

• 1 year ago

Payment delayed for 14 days and you do nothing
Customer service makes no effort to resolve the case, they said you should just wait, we can't do anything. Who should do something? The casino is responsible for the payouts, not me

Very large game selection
Sehr große spiel Auswahl
Fast verification process
Schnelle Verifizierung Prozess
Multiple deposit options
Mehrere Einzahlungsmöglichkeiten

SLOT RTP below average
SLOT RTP unter durchschnittlich
VIP program is not particularly good
VIP Programm ist nicht besonders gut
Unhelpful live chat support
Nicht hilfsbereite Live chat support

imbetter

Bronze

Canada

• 1 year ago

Overall a positive experience, but KYC was really a nuisance with this one. It took about 3 days and multiple attempts for me to find the magical combination of documents that they were willing to accept. While most bills are sent digitally these days, they wanted photographs of physical bills; screenshots or photos of bills on a laptop screen are not accepted. Bank statement had to be one page and include information that my bank doesn't usually put on statements; luckily my bank was able to customize one for me, but why should they have to? Can't multiple documents from the same bank provide the same information?

Once that was finally handled, everything has been good.

Game selection is good, withdrawals via etransfer have been completed within 2-5 hours. Responsible gambling tools are easy to use as well. It seems I'm only able to deposit using etransfer, which is ok but my bank charges me for each transaction. It would be nice to have more options, but it's not a huge problem.

Probably one of my new favorite sites. I'd give a very positive rating if the challenging KYC process hadn't caused me so much grief at the very beginning.

Fast Payment
Good Games
Good Responsible Gambling Tools

Slightly Difficult KYC Process
Only offers me etransfer as payment method

Milah

Bronze

Finland

• 1 year ago

I made a small deposit and money left my bank account. After that I wasnt logged in to casino account, I tried to sign in again but nothing happened. I have sent an email requesting my deposit back but now they insist that I send a proof of identity to change my account information. I told them I dont want to have account in this casino any more, I only want my money back but they dont co-operate. Sometimes had similar case with other casinos and they have been able to refund missing deposit without ID. Stay away from this place!

Deposit missing
Cant log in to account
Asks ID proof even when not relevant
Bad quality customer service

kalamaristo

Silver

Finland

• 1 year ago

top quality..good and simple gameplay..good game selection.

good pages
hyvät sivut
a wide selection of different games
laaja valikoima erilaisia pelejä

nadjav

Bronze

Norway

• 1 year ago

I love the design and games here. Customer support was also good - helpful and professional. I contacted them in the middle of the night and thought that no one would answer. But I got the response and my issue was resolved quickly. Many deposit methods, I prefer crypto. Recommend

deposits with crypto
helpful support

DaVi_Ramon

Bronze

Canada

• 1 year ago

Its a good casino, but there is still work to be done. I play slots here from time to time.

assortment of games
not bad RTP
Good support

no mobile app
low quality of graphics

Rzalza82

Bronze

New Zealand

• 2 years ago

Been playing here for almost 2 years and have won a few decent small amounts that I never withdrew. This week I finally hit a big one playing a game I had not played before and glad to say the verification and cash out experience was smooth and quick. Only one downfall is some of the games cut out often during play. I will continue to play here and recommend to others.

Suelemannvonnebenan

Bronze

Finland

• 2 years ago

RTP seems to be okay, but customer support was not really nice to me. Had the feeling they dont wanted to help me.

Safety Index of King Billy Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of King Billy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a positive impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about King Billy Casino and related casinos

(113)

113All0Opened0Unresolved29Resolved84Rejected

Complaints directly about King Billy Casino

Our verdict Case closed

Player's account is closed due to duplicate accounts.

The player from Germany attempted to withdraw his balance but faced multiple declines and later found his account suspended due to having duplicate accounts. He had created a new account with the correct email after confirming with support that it was permissible, but then found the situation unjust after playing and depositing without issues. The player used the dedicated button to inform us that the issue was resolved and he is satisfied with the outcome. The complaint was consequently closed.

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Resolved Submitted: 17 Jul 2025

Disputed amount: €3,071

Our verdict Unjustified complaint

Player's withdrawal is delayed due to unclear requirements.

The player from Chile faced issues withdrawing his funds from the casino, with two attempted withdrawals of $300 and $150 rejected for various reasons, including missing bank documents. He requested the return of his $300, citing a lack of clear communication regarding the withdrawal process. The Complaints Team intervened and communicated with the casino, which confirmed that the player's account had now been fully verified, allowing him to proceed with withdrawal requests. However, the player later demanded compensation for losses incurred due to what he described as systematic malpractice by the casino. Ultimately, the Complaints Team informed him that his complaint was rejected as the funds in question had already been played out, indicating no remaining amount to dispute.

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Closed Submitted: 09 Jul 2025

Disputed amount: $3,300

Our verdict Case closed

Player’s winnings have been confiscated.

The player from Germany reported that King Billy Casino had confiscated his €3,700 winnings due to a supposed duplicate account he had forgotten about, despite having no activity on that old account. His current account was deactivated, and he only received a refund of his deposit rather than his winnings. The Complaints Team intervened, and after discussions with the casino, it was decided that the player's winnings would be paid in full as a gesture of goodwill, while emphasizing that this decision was not a precedent. The player was then able to withdraw the funds successfully.

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Resolved Submitted: 23 Jun 2025

Disputed amount: €3,700

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had reached out to the player for additional information and extended the response time, but due to a lack of communication from the player, the complaint was closed at that time. The team remained available to assist if the player chose to reopen the complaint in the future.

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Closed Submitted: 10 Jun 2025

Disputed amount: 36,000 R$

Our verdict Player stopped responding

Player's account has been closed and withdrawal delayed.

The player from Australia faced difficulties withdrawing money after completing wagering requirements, as he encountered multiple delays and onerous KYC documentation requests. His account was then disabled without prior notice, and support mentioned it was an administrative decision but failed to clarify whether he would receive his deposit back. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, leading to the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 07 Jun 2025

Disputed amount: NZ$4,280

Our verdict Unjustified complaint

Player’s account has been closed without explanation.

The player from Australia had his account closed unexpectedly after he provided a selfie and ID following a successful withdrawal. Despite his inquiries, the casino stated they had the right to close accounts without explanation, and he did not receive further communication. The Complaints Team confirmed that without any withheld funds, there was limited action that could be taken. Consequently, the complaint was closed.

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Closed Submitted: 25 May 2025

Disputed amount: ??

Our verdict Player stopped responding

Player's withdrawal is delayed.

The player from Germany experienced issues withdrawing funds despite being fully verified and having previously made a successful withdrawal. The casino required a new deposit statement that he could not provide until the end of the month, causing frustration over the delayed process. The Complaints Team extended the response time for the player, but due to a lack of communication from him, the complaint was ultimately rejected.

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Closed Submitted: 02 Apr 2025

Disputed amount: €150

Our verdict Player stopped responding

Player faces difficulties withdrawing winnings.

The player from Ontario won money through no deposit free spins but faced issues withdrawing after needing to verify a deposit method he did not use. Despite verifying other methods, the casino's support remained unhelpful. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

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Closed Submitted: 08 Feb 2025

Disputed amount: €50

Our verdict Case closed

Player's account is unresponsive after KYC issues.

The player from Switzerland faced issues with her account due to minor errors in registration, which caused her KYC documents to be rejected. Despite reaching out to the casino's support multiple times regarding the necessary changes, she did not receive a response. The issue was resolved after she contacted live chat again, which prompted the casino to adjust her date of birth and confirm her KYC shortly thereafter. The complaint was marked as 'resolved'.

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Resolved Submitted: 12 Dec 2024

Disputed amount: 450 CHF

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team extended the investigation period but ultimately rejected the complaint due to the player's lack of response to inquiries. The player had the option to reopen the complaint in the future.

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Closed Submitted: 11 Dec 2024

Disputed amount: A$7,948

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