The player from Germany probably complains about bonus issues. The player didn't enter a promo code required to activate the bonus, therefore we were forced to reject this complaint.
King Billy Casino (Curacao) - Player is inquiring help.
Amount: €200
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I went to your site now and I wanted to see you to the casino and to the bonus payout and I signed up at Kingbilly and I made a deposit of 200 and clicked the offer not a single bonus that I don’t like about you either it’s the best But the casino doesn't look that good they don't even have live treasure where you can't describe anything and they recommend the people too that's where they go to play I don't think it's okay
Automatic translation:
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2 years ago
Dear jordzate,
Thank you very much for submitting your complaint. I apologize, but I am not sure I understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
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2 years ago
Translation
Hello, so I went to this casino on your recommendation page and I wanted to deposit I already deposited and I thought I would get a bonus I deposited €200 I didn’t get any bonus and I wrote to them who only gave me a €10 bonus and I don't think that's ok I thought that's a good site because that's your recommendation and they don't have live chat and they wrote to me they have live chat problems at the moment and that's the problem so I'm not satisfied I'll go with your recommendation
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2 years ago
Thank you for your clarification, jordzate. Could you please clarify whether your deposit has stayed untouched?
Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
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2 years ago
Translation
Hello, I would like to let you know because they reacted and told me they had a problem with the live chat and I didn't enter the bonus code when I made a deposit and I had to do it and I didn't know it
Automatic translation:
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2 years ago
Thanks for the update, jordzate. I apologize, but if you wanted to play with a bonus that had to be activated by a promo code, and you didn't use this code, we are not able to help you with this case. I hope you understand the casino did nothing wrong and for some casinos, it is impossible to credit such bonuses manually. I can only recommend that you take a closer look at Bonus T&Cs before you activate the bonus next time.
Please, do not hesitate to let me know if there is anything else I could help you with, or if I have overlooked something, otherwise, I will be forced to reject this complaint. Thank you very much for understanding.
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2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
