The player from Australia reported frequent issues with the casino, including glitches and false payouts. He felt the casino was fake and unprofessional. We requested additional information to investigate but received no response from the player. Consequently, the complaint was rejected due to lack of evidence and communication.
JustCasino - Player reports multiple issues and dissatisfaction with the casino.
Amount: A$1,130
JustCasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
BY FAR ONE OF THE WORST ONLINE CASINOS NEVER WIN ALWAYS ISSUES ,GLITCHES FASLE PAYS COMPLETE ROBBERY RIDICULOUSLY
FAKE , UNPROFESSIONAL BUNCH OF LITTLE SPASTICS PRETENDING TO BE ONLINE CASINO AGENTS .... ID RATHER SIT AT MILLHOUSES TREEHOUSE CASINO FROM THE SIMPSONS FAMILY TV SHOW ,THEN GAMBLE AT THIS CIRCUS .... JUST CASINO? ...JUST DONT !!1
Public
Public
2 months ago
Dear Jarrad666,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
