JustCasino - Player reports multiple issues and dissatisfaction with the casino.

BY FAR ONE OF THE WORST ONLINE CASINOS NEVER WIN ALWAYS ISSUES ,GLITCHES FASLE PAYS COMPLETE ROBBERY RIDICULOUSLY

FAKE , UNPROFESSIONAL BUNCH OF LITTLE SPASTICS PRETENDING TO BE ONLINE CASINO AGENTS .... ID RATHER SIT AT MILLHOUSES TREEHOUSE CASINO FROM THE SIMPSONS FAMILY TV SHOW ,THEN GAMBLE AT THIS CIRCUS .... JUST CASINO? ...JUST DONT !!1

Dear Jarrad666, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Dear Jarrad666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.