The player from Finland completed the KYC verification but received an email accusing him of cheating and denying his withdrawal request. He questions the casino's operations and has attached images of the messages.
Jupi Casino - Player’s withdrawal is confiscated due to cheating claims.
Amount: €1,000
Jupi Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Jupi Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 17h 58m 21s
Case summary
6 hours ago
Public
Public
7 hours ago
Translation
I successfully completed the KYC verification. Suddenly, I received an email saying that I have cheated and will not get my money. I'm attaching images of the messages. How can these casinos operate this way?
Automatic translation:
Public
Public
6 hours ago
Dear HSLhsl,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?
Did you play with or without a bonus?
Were all the identity documents you sent to the casino successfully verified by the relevant department?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
HSLhsl has 6d 17h 58m 21s to reply
