Jungle Raja Casino - Player is experiencing issues with the casino's website.

Site Not working, Showing technical Error

Dear amit00012567,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jungle Raja Casino.

I checked the website and found this:

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you lost access to your player's account?
• Is there any withdrawal currently pending on your account?
• Is there any withdrawable balance on your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes Sir I'm not able to Login into My Account .I withdraw Some amount but not Completed after that Site Showing Technical Error and My Account have Also withdrawal Amount. Please Help..

Thanks for the confirmation.

• Could you please share your attempts to communicate the issue with casino support?
• Please forward the emails sent to the casino support to me and include any responses from the casino as well. My email is tomas@casino.guru

Dear Sir

I Just Want to know This Site will work or Not in Future? I didn't Get Any Response from Jungleraja Team. I E-mailed Him Many Times , I Tried to Chat with His Associates but No One Response. My Concern is This Site will Work Or not ?? or I Get My Money Or Not ?

I understand your concern.

The disclaimer about the technical maintenance on the website has been removed.

Have you tried logging in to your casino account recently? Has your withdrawal been processed yet?

Yes I Tried but it's Showing Error Occurred During Login Process Your Stall Disabled..

Thank you very much, amit00012567, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear amit00012567, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Jungle Raja Casino representative to join this conversation. 

Dear Jungle Raja Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear amit00012567, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.