The player's requesting a refund of his deposit as he is supposed to be self-excluded. The complaint was closed as he did not request the casino for self-exclusion according to the casino's terms therefor he was not eligible for a refund.
Jet Casino - The player's requesting a refund of his deposit.
Amount: €45
Jet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Ladies and Gentlemen
I'm from Germany and I've been banned from OASIS since April 2022 due to gambling addiction! But I could still play at Jetcasino.
I ask the casino to refund me the amounts paid. Since I'm a player from Germany, they had to match my data with the OASIS data. Which they obviously didn't do. Therefore I am entitled to compensation!
Kind regards
Mostafa R******
Edited by a Casino Guru admin
Automatic translation:
Public
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2 years ago
Hello eurogalaxy85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did request for a self exclusion directly in Jet Casino? If yes, when exactly and what did the casino respond?
Please note that OASIS is only for casinos with German license, therefor it is not valid for this casino. If you did not request a self-exclusion directly from Jet Casino, there is nothing you or we can do.
Looking forward to your answer.
Regards,
Nick
Public
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2 years ago
Translation
nope Unfortunately I haven't. But if they do allow German players, they are obliged to compare my data with the OASIS data. Can you please post a piece of legislation or something that proves that Oasis does not apply to foreign licensed casinos.
Many Thanks.
Edited
Automatic translation:
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2 years ago
Hello eurogalaxy85,
I doubt that you will find such document anywhere as why would something describe what is not for. Its like you would expect your bank to list services they do not offer. Also the casino is not obligate to do such thing. If the casino do not have German license, it is entirely up to the player whether he wants to register there or not.
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2 years ago
Translation
I simply believe that in this case they are not allowed to accept players from Germany! Don't you have a legal department with you?
Edited
Automatic translation:
Public
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2 years ago
Hello eurogalaxy85,
I really hope that it is clear that we are not a casino. Also there isn't any regulation against it as the casino is not situated in Germany.
Please understand that if you did not request for self-exclusion directly from the casino, you have no right to receive any refund as the casino was acting legally by it's terms.
Is there anything else we can assist you with? If not, the complaint will be closed.
