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Jackpot City Casino Review

6.8/10Safety Index Above average by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

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Payment methods

Owner Eastern Dawn Sports (Pty) Ltd

Established 2024

Estimated annual revenues

> $1,000,000,000

Licensing Authorities

No license

OverviewBonusesUser reviews58Safety Index explainedDiscussion5Payment methods6

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).

Jackpot City Casino Review

Jackpot City Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Jackpot City Casino scored an Above average Safety Index of 6.8, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Keep reading our Jackpot City Casino review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – Jackpot City Casino fairness and safety

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Jackpot City Casino review, we extensively examined and analyzed the Terms and Conditions of Jackpot City Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.

Based on our estimates or gathered data, Jackpot City Casino is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention Jackpot City Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

Taking into account all factors in our review, Jackpot City Casino has scored a Safety Index of 6.8, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.

Note: As far as we are aware, Jackpot City Casino is interconnected with 113 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Jackpot City Casino.

Terms and Conditions of Jackpot City Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jackpot City Casino to be unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Jackpot City Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 93 complaints directly about this casino in our database, as well as 265 complaints about other casinos related to it. Because of these complaints, we've given this casino 22,333 black points in total, out of which 12,365 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Jackpot City Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Judging by the 58 user reviews given to Jackpot City Casino, it has a Great User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

Jackpot City Casino is owned by Eastern Dawn Sports (Pty) Ltd and has estimated revenues exceeding $1,000,000,000 per year. This makes it a very big online casino according to our classification.

As far as we know, Jackpot City Casino does not hold any official gambling license.

Payment methods, win and withdrawal limits

Jackpot City Casino supports 6 payment options. This includes: VISA, Mastercard, absa, Nedbank, Instant EFT by Swiffy, 1 voucher.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unspecified or no withdrawal limit	ZAR 5,000,000 per spin

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at Jackpot City Casino in the table below.

Language	Website	Customer support	Live chat
English

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Jackpot City Casino, managing your account, withdrawals, or other matters. Jackpot City Casino has a good customer support, judging by the results of our testing.

Casino games and slots available at Jackpot City Casino

Jackpot City Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 19 game providers are offered. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, Habanero, 1X2 Network, Booming Games, Betgames, Smartsoft Gaming, Games Global, On Air Entertainment, Turbo Games, Light & Wonder, Split the Pot, Spribe.

Jackpot City Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by Jackpot City Casino in our database at the moment. More information is available in the 'Bonuses' section of this review.

Note: Our separate page features details on Jackpot City Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

No live chat

Game providers

Show all (19)

Casino screenshots

jackpot_city_casino_za_promotions_desktop

jackpot_city_casino_za_game_gallery_mobile

jackpot_city_casino_za_promotions_mobile

Positives

Mobile casino application for iOS and Android
Live dealer games are available

Negatives

Small selection of game providers
No live chat
Casino has max win limit per spin

Interesting facts

Monthly withdrawal limit depends on the chosen payment method
Casino only offers its own original games
Casino only for players from South Africa

Author: Jozef Krucay Last updated: 05 Nov 2025 Anything incorrect or missing? Let me know

Jackpot City Casino bonuses

Browse all bonuses offered by Jackpot City Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Jackpot City Casino

This is a place to share experience with Jackpot City Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 58 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

MaritaZ_101

Silver

South Africa

• 3 months ago

Jackpot City has the coolest games.of which many offer multiple ways to win bonuses. Not the boring, 3 books/symbol/12 spins. I love this site. I've played Hollywood for ages and never won any of their "prize drops". On JC I've won two small prize drops in the first week.

Love the games, and they actually pay out

kristofferrefko

Silver

Canada

• 5 months ago

I had purchased a visa gift card which I have used before for 25$ and made a deposit. It failed, I tried again. it failed. Again and it failed. So I try on other sites and it fails. So look up the card on Visa site and it's activated and showing the deposits at jackpot are pending which is locking it up from being used anywhere else. So I contact a live agent and I responded less than 2 seconds. It was probably 2 minutes after that I get another response. I explain what is going on and again minutes before response. Then asks me if it's correct I want to close my account. I requested to cancel those transactions so I can use it elsewhere. After 15-20 minutes of his stalling me games I told him they are thieves and left the chat. Never had this issue before with them. Brutal experience. Don't deserve your money

Childish games staff playing

genie69

Bronze

Canada

• 6 months ago

I put $25 into jackpot casino (first time on this casino) I won $13,000 lost some and cashed out $8,500 and it took about 2 business days and the money was in my account. I played only blazing bison the entire time. Bought myself a 86inch smart tv and new surround sound system. Have won a few hundred since then nothing major but verification process was easy

Easy withdrawal
Easy variation

Only won it big once

Meloni27

Bronze

New Zealand

• 1 year ago

I have only been playing here a few days but I am really enjoying the site so far. One thing I really like about it is the fact that it does not require you to download any software prior to playing. You can begin playing their games immediately without having to worry about anything. I was also really impressed by the fact that they offer both a fun play option and a real play option. Not all online gaming spaces allow you this option and so I was really excited to see this. My favorite gaming at the site is definitely their slots. They have a really nice selection to choose from and lots of pay lines. As far as the other games, they offer a little bit of everything, including video poker and table games. I haven’t spent too much time with anything other than the slots at this point, but I plan on trying the other games out.

nicolacarter71

Bronze

New Zealand

• 1 year ago

7 days ago I submitted 2 withdrawals. The first was a $3000 , the second was a$10,000. I have verified account previously and prior to these submissions made a number of significant withdrawals.. They both went into pending stage,then after a few days returned to casino account as "processing "A few emails of enquire are yet to be answered. It seems there is no other facility to contact them directly . All I require is some information to explain the process , if there are any issues that need rectifying on my part, and an explanation as to how this substantial withdrawal couldn't be processed like the prior withdrawals? At this point this isn't a complaint or a negative aspect more a frustrating situation from exhausted attempts to know what's happening here?

Easy platform to navigate

Communication facilities are poor

boysmomma1992

Bronze

Canada

• 1 year ago

The website is easy to use
Playthrough sucks
Gotta have 50$ to withdraw

Gives great bonuses

Can only withdraw if you have 50$ In your a count
Playthrough is ridiculous

FrancescoEsposito003

Bronze

Italy

• 1 year ago

My friend recommended me this casino and I've started to play here a few weeks ago. I like the fact that I constantly win and get different bonuses on a daily basis. I have to note that I have not tried to withdraw my winnings yet, so let's see if it will be easy.

StefanoFerrara

Bronze

Italy

• 1 year ago

An okay casino with a lot of deposit methods and games. I play here because I win a lot. But, they take a long to withdraw and in my opinion their design is outdated.

Alessandro-R

Bronze

Italy

• 1 year ago

I like everything about Jackpot City. The games have a high RTP and there are no problems with withdrawing money. My favorite casino at the moment.

High RTP
Alto RTP
Good selection of games
Buona selezione di giochi
Easy to pick upOld design
Facile da prelevareDesign vecchio

Old design
Design vecchio

artuurio

Diamond

Latvia

• 2 years ago

Made couple deposits over the past 2 weeks, hardly any win, but they let u play, on average, all the wins i got never exceeded the amount i deposited, so, if u deposit the minimums 10eur, u will get max 20-30 if ur lucky, but to withdraw u need 50 eur, so it's a dead end if u play on the low.
The bonus wheel is a joke, i spin it couple times every day for the past 2 weeks and never won anything. No bonuses in promotions sections too.
Took 3 days to verify profile without problems.

Fast Skrill deposits;
Instant game loading;
Simple responsible gaming options;
Large jackpot games.

No deposit bonuses;
Bonus wheel is a scam;
Small selection of deposit methods;
Slots could have better sort/filter.

Marty2612

Bronze

New Zealand

• 2 years ago

I've played this online casino site for many years, and was very happy with this site, paid out all the time. Unfortunately three weeks ago my opinion of this site drastically changed. After management requesting my verified ID (again), which I readily supplied, no one from this site is responding to my emails. I've tried their chat line however I'm constantly being told my documents are under review, (3weeks and still waiting). This site has my winnings and is not responding to my emails. Warning stay clear of this casino!!!

riverdustmine1

Silver

Canada

• 2 years ago

had a situation years ago and they refunded my money asap, and that was awesome, i felt respected. Chat was good.

quck response resolving situation. no problem..

Caniggia2021

Diamond

Brazil

• 2 years ago

Terrible Casino, run away will not pay your winnings, only deposit is fast withdrawals are infinite time consuming, outdated games, it does not pay to deposit your money here

Does not exist in this Casino.
Não existe neste Casino .

Terrible Casino, only eats your money, when paying they don't pay
Péssimo Casino, só come seu dinheiro ,na hora de pagar não pagam

JuddHound

Bronze

Canada

• 2 years ago

My usual provincial online casino was down for maintenance for some hours so I decided to try this one out.. big mistake. I put in $25 via e-transfer, did the usual up and down and ended up losing. Went back to my usual and still under maintenance, so I put in another $30 via e-transfer. It didn’t seem to go through but said it could take 15 minutes, so I waited. About an hour later I decided it must not have gone through, so I did it again and my $30 showed up immediately. It says if your transfer doesn’t get accepted it’ll be declined and refunded so I wasn’t worried. I played with my $30 and lost again, no big deal, decided to go to bed. Now this morning I went to see if I got my failed e-transfer back, and I had received an email from the casino with a simple link to cancel the transfer if I didn’t want it to go through, so I clicked it and it came up with a "transaction cancelled". Cool. So I checked the bank a few hours later and they had not refunded my money. They had attached their version of a "bonus" to it so they matched my deposit. Now because of this, I can’t withdraw my funds, because they have a 70x wagering requirement. So for me to get my $30 back I have to either deal with the nightmare of casino customer service, or somehow win and gamble $2100 before I’m able to cash out anything. It wasn’t even wager $70 before you can take $1, it’s just a straight you must now wager $2100 (or 70x your deposit) until you can withdraw anything. Now annoyed and completely uninterested, I find no option anywhere to have my account terminated. I found an email that says just send an email to this address and list a reason for termination… they responded with an automated message that said this mailbox is not monitored, here’s the link for gamblers anonymous. Remarkably displeased.

Rocanda

Silver

Canada

• 3 years ago

Hello I heard of jackpot city through a friend ,I've played it for a few months now, a few things I love about the app is that it has a pretty big selection of games , i constantly win , I've won loyalty points and free spins , and more with the bonus wheel and the free entry tournaments, I ve also won real money in the tournaments, I've cashed out my loyalty points 2x since Ive Syed on this app and I just won more lyality points the other day on the bonus wheel , this games Is always , especially the 65% bonus credit on certain days

This app is full of bonuses and more surprises , ...this is my favorite casino so far

Reply

So much info that is 100% the best app I've tried , come check it out for yourself

Safety Index of Jackpot City Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot City Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Important

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Casino voids gaming account balances after less than 6 months of account inactivity
T&C copied from the casino's website (in English):
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