IceCasino - The player's withdrawal was canceled.

I have made my withdrawal, they have returned them 2 times, they make fun of me that they allegedly had a technical problem and today they returned them to my account. Of course they take the deposits normally .. Legal, unique and identified account

Hello Rover2547,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

Good evening, I made a withdrawal again, yes, and they put the money, this time it was 3 withdrawals in total 600 euros, they canceled all of them and returned them to my account, I sent them a message and they told me everything is fine, just wait and you will get the money. Yesterday the money was returned again without even sending an email to explain. The account is identified. In some withdrawals I had a bonus but I processed it and then I made a withdrawal. I have the same issue with vulkan casino 300 € there.

Dear Rover2547

Please specify the transaction IDs disputed. Since we cannot find any pending withdrawals.

Thank you!

My friend Nikos, I do not know what you told them, but after 3 weeks, within a day, they finally accepted the withdrawal! I am waiting for the money to come in and I will send it to you again! Thank you

Can't find it because you finally accepted icecasino. I should probably have written here ..

The money came in, thank you for everything! Obviously only you are afraid!

As you can see, here I have requested a withdrawal from May 8 and they have written to me, I have sent how many emails, but they did not respond

Hello Rover2547,

Do I understand it correctly that your withdrawals in IceCasino were processed?

If yes and you are still experiencing an issue with an another online casino please submit a new complaint on that casino as we can't deal with multiple casinos in a single complaint.

Regards,

Nick

All right and with the two complaints I made, I already got the money, immediate response after publication! Thanks for everything!

Hello Rover2547,

I'm glad to hear that both issues were resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick