The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his money.
IceCasino - The player's withdrawal is delayed.
Amount: €1,000
IceCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won 1000 euros on Friday.
Whenever I ask in the chat when I can count on the money, they don't have any German-speaking operators.
I have uploaded all the documents you wanted and the money has not yet been paid out
Automatic translation:
Public
Public
2 years ago
Hello nadineanders8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process and when was the last time you had to send them a new document? Did you play with a bonus or real money only?
Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.
Looking forward to your answer.
Regards,
Nick
