Mirka's work in Casino Guru is all about precision and accuracy while adding new casinos to our database. Having worked previously in administration, Mirka knows the value of information maintenance and that transparent communication with players while addressing their issues is key. Outside of work...
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Mirka D.
Author
Mirka Dubasova
Casino Analyst & Complaint Specialist
Mirka's work in Casino Guru is all about precision and accuracy while adding new casinos to our database. Having worked previously in administration, Mirka knows the value of information maintenance and that transparent communication with players while addressing their issues is key. Outside of work...
This review is all about getting a clear picture of ICE36 Casino. Our impartial expert team used our casino review process to look at the good, the bad, and everything in between. From the casino's licenses and Terms and Conditions to its player complaints, support, and limits, our expert team checked it all. Their goal was to find out how safe this casino is to play at.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. When playing at a casino with a higher Safety Index, players are less likely to experience issues with gameplay or withdrawals. In terms of player safety and fairness, ICE36 Casino has a High Safety Index of 8.9, which makes it a recommendable casino for most players. Read our ICE36 Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – ICE36 Casino fairness and safety
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of ICE36 Casino, we thoroughly read and reviewed the Terms and Conditions of ICE36 Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
According to our approximate calculation or collected information, ICE36 Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find ICE36 Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, ICE36 Casino has achieved a Safety Index of 8.9, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: According to our records, ICE36 Casino is related to 51 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of ICE36 Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.
Our ICE36 Casino T&Cs review
Each time we review a casino, we go through its Terms and Conditions to check how fair they are. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of ICE36 Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Complaints from ICE36 Casino players
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 0 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 377 black points in total, out of which 377 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of ICE36 Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
ICE36 Casino has a Mixed User feedback score based on the 7 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
ICE36 Casino company information and licenses
ICE36 Casino belongs to Kinetic Digital and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
ICE36 Casino has a gambling license in United Kingdom. Their license was granted by United Kingdom Gambling Commission.
About payment methods and win and withdrawal limits
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below lists the language options at ICE36 Casino.
Language
Website
Customer support
Live chat
English
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at ICE36 Casino, account problems, withdrawals, or other issues, it holds significant value for us. The customer support at ICE36 Casino came across as good in our tests.
Casino games and slots available at ICE36 Casino
You can play these types of games at ICE36 Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 72 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, WMS, Playson, iSoftBet, Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, Bally's Corporation, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, Leander Games, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, Edict, Greentube, Inspired Gaming, Fantasma Games, Playzido, Authentic Gaming, Shuffle Master, G Games, Spribe, All For One Studios (ALL41), Gamomat, GVG (Green Valley Games), Spearhead Studios, Bragg Gaming, RAW iGaming, Foxium, Reel Play, Gameburger Studios, Gaming Corps, Switch Studios, Slingo, Synot Games, Max Win Gaming, SlotMatrix, Crucible Gaming, Stakelogic, Pulse 8 Studios, Peter & Sons, Kalamba Games, STHLMGAMING, Games Global, Just For The Win, Light & Wonder, Reel Time Gaming, Cayetano, Stormcraft Studios, Hacksaw Gaming, 4ThePlayer.
Bonuses and codes offered by ICE36 Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 2 bonuses from ICE36 Casino:
136 EXTRA SPINS on Big Bass Bonanza
100% up to £25
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Kinetic Digital
Operator
Skill On Net Limited
Platform
SkillOnNet
Established
2019
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of ICE36 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at ICE36 Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by ICE36 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that ICE36 Casino does not offer any bonuses to players from your country.
Loyalty program
ICE36 Casino offers a loyalty program. Here is what you can get for achieving a higher status:
Personal managerLoyalty pointsFaster withdrawalsBirthday bonus
Payment methods
Payments
Browse an overview of payment methods supported by ICE36 Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(9)
Payment methods (9)
Transaction limits
Withdrawal limits
Not limited for GBP
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
GBP
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Good
Based on 6 tests
Date and tester
Rating
25 Feb 2025
Michaela S.
Average
19 Mar 2024
Michaela S.
Average
28 May 2023
Burak O.
Average
25 Oct 2022
Michaela S.
Good
25 Nov 2021
Burak O.
Good
09 Feb 2021
Nikolas B.
Good
E-mail support rating
Average
Average response time: 2d
Based on 1 test
Date and tester
Response time
Rating
09 Mar 2026
Mirka D.
2d
Average
User reviews
User reviews of ICE36 Casino
This is a place to share experience with ICE36 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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• 3 years ago
Worst casino I've ever played The first withdrawal I made was quick for a small amount A Second of a high amount I couldn't get it due to the delay I gave up and played the entire balance Chat did not respond to inform why the withdrawal was not processed I do not recommend do not play Players are helpless In support chat and emails I sent over 30 emails without Response Good casino bet365 and lancebet these are really good
Pior cassino que joguei A primeira retirada que fiz foi rápida de um valor pequeno A Segunda de um valor alto não consegui pela Demora desisti e joguei todo o saldo Chat não respondia para informar porque não processava o saque Não recomendo não joguem Os jogadores ficam sem ajuda No chat e nos e-mail do suporte Mandei mais de 30 e-mails sem Resposta Cassino bons bet365 e o lancebet esses realmente são bons
Withdrawal is not approved and they don't tell you why This is a small withdrawal I had already made with Sucesso High value they hold it on purpose for you to play everything Chat and support replies don't work
Saque não é aprovado e não informam o motivo Isso q um saque de valor pequeno eu já tinha feito comSucesso Valor alto eles seguram propositalmente para você jogar tudo Chat e suporte responde não funciona
Don't play to get screwed
Não joguem para se ferrarem
• 3 years ago
I'm editing the review to make the experience transparent. It took 4 days to approve documents. Chat does not work, emails took a while but they responded. After approval, I asked for a withdrawal and in one day they made a deposit.
Estou editando a avaliação para deixar transparente a experiência. Demoraram 4 dias para aprovar documentos. Chat nao funciona, emails demoraram mas responderam. Apos a aprovação, pedi levantamento e em um dia fizeram deposito.
• 3 years ago
It only took two days to confirm the account, I was already prepared that it would take longer. It has been a habit that the sister companies of this Casino take a long time. I was really surprised.
Vain kaksi päivää meni tilin vahvistukseen, olin jo varautunut että menee pitempään. Tapana on ollut että tämän casinon sisaryhtiöillä hommassa kestää. Olin todella yllättynyt.
• 3 years ago
Playing in this casino and tearing up money is the same thing, there is no service and there are always problems in the casino and it is almost impossible to solve them, you do not verify your account when you send the documents if you have won, much less can you withdraw money, do not waste time, there are many reliable casinos out there, research better before entering this casino of scammers, I don't know how this casino has a good reputation in the guto casino.
Jogar neste casino e rasgar dinheiro e a mesma coisa, não tem atendimento e sempre tem problemas no casino e quase impossível resolver, não verifica conta quando envia os documentos se tiver ganhos, muito menos consegue sacar dinheiro, não perca tempo, tem muitos casino confiáveis por aí, pesquisem melhor antes de entrar neste casino de golpistas, não sei como tem boa reputação no casino guto esse casino.
Terrible, this casino is disgusting.
Pessimo, da nojo esse casino.
• 3 years ago
there is no customer service, they do not confirm with a document hey no is confirmed by a document, you cannot withdraw money the winnings Scammers?
• 3 years ago
Shity hole casino They keep all yor money,sending documents over week ago,still nothing,not even bothered reply . avoid.There is plenty reliable casinos all around no this one
• 4 years ago
Casino sells promotions and does not give anything winer I remove the balance from my hot account casino still sells promos and does not give anything
Casino vende promociones y no da nada winer me quito el saldo de mi cuenta caliente casino igual vende promos y no da nada
tiger-casino
Tiger casino
Winer, ice and hot
Winer ,ice y caliente
Discussion
ICE36 Casino discussion
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