iBet.com Casino - The player's self-exclusion failed.

hi I want to say I opened an account at ibet casino about 1 year ago but block me permanet for gambling addiction was fully verified but I have been able to open a new account with the same name and I verify myself again send the same passport to my new account it was approved I see they made a mistake that they easily let me play on their side when I have already blocked due to gambling addiction, they have no safe name for us who are gambling addicts I want help to get back my lost money of 1500euro they have to take it on take their responsibility seriously I know other casinos that paid back to me because I played at their sister casino but here I see they do not take seriously yet I blocked myself due to gambling addiction

Hello Loc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iBet.com Casino. Please allow me to ask you a few more question before we would move forward.

For what period did you self-exclude yourself in the casino? Isn't it possible that it already expired after a year? Do you still have saved somewhere your request for the self-exlucsion? Is your current account still active or they blocked you since then?

Looking forward to your answer.

Regards,

Nick

i have aready one account is close and i can open new account with same name everything and i say close my account i have gambling problem i have want open but there say No Will still close after 1years i open same name and full verify with same passport there have No good control if soo easy play i want my money back because should not can open new account with same name

Dear Loc,

How exactly did you request for self-exclusion? Do you still have the e-mail you sent to the casino? If yes, can you forward it to nikolas.b@casino.guru please?

Dear Loc,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.