Golden Lady Casino - Player’s struggling to withdraw his winnings.

on a no no deposit bonus i played almighty dollar and mystic wolf i wagered in no time, i requested the 150 withdrawal limit and i was told i needed to deposit 25 dollars in bitcoin, im new with bitcoin so i bought just enough but not enough cause the price went down so i was only able to deposit 23 , the thing that pisses me of is that they say o ist ok ill have your account elevated and the use as soon as posible when i clearly have ask for an exact date they will pay like any other casino or business would, i have not been told i am getting screwed directly, ok so so my first $23 deposit was on aug30th and my wallet litecoinand i was told on sept 04 that i actually did need to deposit anothr $25 to verify what $23 dollars could not so i played along ("they must be more hungry at the casino than me") on september 6th i deposited 26 dollars in bitcoin , now thay are like a robot i am sure i raely ever chat with areal person cause its the same answers even when i start the chat "as soon as possible means nothing i need a date " and as the chat goes on they ask for my bitcoin address cause so that my withdrawalcan be elevated , i did gave them my bitcoin address but its still my lite coin address showing in the withdrawal pending they havent been doing shit , the claim is they have problems with bitcoin bullshit and i ask myself they are fast to accept bitcoin deposit but withdrawals is where the problem is how convinnient, they are the nicest bots though they are extremely polite when they beat around the bush they say we are going to pay u i tell them off cause i do get mad like some of that make america great wwf fucking kkk anger , and im mexican but that type of mad i get and they are so nice but i had it i told them idont want to complain we can fix this and they are so nice i said f**k it i like to write here is my chance, im not racist im not angry i just want my money they want me and you out there to give in cancel the withdrawal and play the money but why would i if they aint paying after almost 3 months so do i throw it in the trash, they are betting on people to loose their cool snd do some shit like that , any ways, i hope i can get the help here,

casino sporstman, arturo c*****

Dear 2reigh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

verification is not the issue at all i have been told that as soon as made a 25 dollar deposit the team that process the payments will have my payout taken care of as soon as possible, i ask them to give me a date of when this will be cause i get fustrated that they keep bullshitting me around with no answer to my specific question, a date of when i can get my payout? as soon as possible is what ive been getting for weeks when the second time i made a deposit so that they can verify i am who i am i deposited 26 bit coin and i was supposed to have my payout as soon as possible but they where supposed to have been having problems with crypto but it has been taken care of so my payment was supposed to been escalated but they havent been doing nothing i am not a fool , on record is a litecoin address i gave them the first time i made a deposit , they told me weeks later that i actually needed a bitcoin wallet so i submited it weeks ago and when i check i just checked right no it has not been updated in the webpage my request still has the lite coin address , and they have asked my bitcoin address on two occasions saying they will escalade my request but they havent done nothing oif thaey had my lite coin address would not be there but my bitcoin address would be thare instead , idkif i explain myself,. im sure im not the only one with this problem though many dont take the time to complaint...

they are true believers of "casino always win",

ill check on monday then tuesday and youll begin to see what i mean i should have captured the chat ive have had but i dont like complaining to be honest ,.. ill post till they pay or what ever

***conversacion es en ingles se explica en ingles no se entiende en espanol la traduccion no es la adecuada***

the following is the script of a chat i had with a lady at golden at the end of the script is a scrrenshot of this thanks you , it is not a verification issue

SUPPORT CHAT: We're here to help!

tureigh13: 1 ResultsPreviousNext

ID Amount Method Status Date

205361305335245 -150.00 NGine Pending 2022-08-30 13:08:45

Page 1Previous

TRANSACTION DETAIL - 189940

DATE:TUESDAY, AUGUST 30, 2022

TRANSACTION TYPE:PAYOUT

IDENTIFIER:LTC1Q3CNFUJMAH5CETCL3L6S755MVU5PZ3GX7RLS52L

AMOUNT:$150

PAYMENTTYPE:GENERIC

STATUS:REQUESTED

DATE TNX ID TYPE STATUS PAYMENT AMOUNT CURR TRACE ID

29-08-2022 12:16:30 PM 189566 Deposit Rejected Litecoin 25 $ 8734542

29-08-2022 08:08:25 PM 189709 Deposit Rejected Bitcoin 25 $ 8735858

30-08-2022 11:01:44 AM 189935 Deposit Approved Litecoin 23 $ 8737724

01-10-2022 03:46:53 PM 203984 Deposit Rejected Bitcoin 25 $ 8849376

02-10-2022 07:28:55 AM 204290 Deposit Rejected Litecoin 25 $ 8851364

02-10-2022 12:03:29 PM 204377 Deposit Rejected Credit Card 25 $ 8851910

02-10-2022 12:04:11 PM 204378 Deposit Rejected Credit Card 25 $ 8851911

02-10-2022 12:06:05 PM 204379 Deposit Rejected Scrubber 24.52 $

06-10-2022 07:10:56 AM 205806 Deposit Approved Bitcoin 26 $ 8862083

tureigh13: help

tureigh13: I feel insulted everytime i get in response ASAP OR as soon as possible when i ask for a date i can receive my pending withdrawal, Or when you ask for my btc bc1qy5vnn3z5ajx05nzyuuzn4eg90dx8z3xhmpvsrq so that you could sent it right away to the wdgaf department so that my pending withdrawal can be escalated. and than i am assured it will be prossed yada yada yada jerry seinfeld,,,,

Emma has joined the conversation.

Emma has joined the conversation.

Emma: Welcome to our casino

Emma: Hi, this is Emma from casino. How are you doing today?

tureigh13: im good emma

Emma: happy to hear that

Emma: Please wait for a moment, Let me check your account.

tureigh13: i would like to get a status

tureigh13: status check please

tureigh13: :)

Emma: Please share your updated bitcoin address

tureigh13: tureigh13: I feel insulted everytime i get in response ASAP OR as soon as possible when i ask for a date i can receive my pending withdrawal, Or when you ask for my btc bc1qy5vnn3z5ajx05nzyuuzn4eg90dx8z3xhmpvsrq so that you could sent it right away to the wdgaf department so that my pending withdrawal can be escalated. and than i am assured it will be prossed yada yada yada jerry seinfeld,,,,

tureigh13: its there

Emma: I understand

Emma: Thankyou for sharing your bitcoin address, we have shared your cashout on priority, do not worry, we assure you, it will be process as soon as possible our finance department is working on it!

tureigh13: im in search for new answers

tureigh13: why the delay again?

Emma: Do not worry, I have escalated it

tureigh13: on the payments why do some get processed without delays and others like i are treated like beggars

tureigh13: for our winnings?

tureigh13: you are on repeat emma had you read what i wrote i predicted this would come to past

Emma: I understand

tureigh13: and i got no special powers , everyone i chat with writes the same scripted answers

tureigh13: TRANSACTION DETAIL - 189940

DATE:TUESDAY, AUGUST 30, 2022

TRANSACTION TYPE:PAYOUT

IDENTIFIER:LTC1Q3CNFUJMAH5CETCL3L6S755MVU5PZ3GX7RLS52L

AMOUNT:$150

PAYMENTTYPE:GENERIC

STATUS:REQUESTED

tureigh13: see theres a ltc address and when i give my new btc address and u say i has been escalated but no update has been made

tureigh13: that bothers me plenty

Emma: I understand

tureigh13: it was being updated but it stopped a while ago so i very much doubt i am being taken seriously

tureigh13: is there some avobe u i can chat or call on the phone with?

Emma: we have shared your cashout on priority, do not worry, we assure you, it will be process as soon as possible our finance department is working on it!

tureigh13: : I feel insulted everytime i get in response ASAP OR as soon as possible when i ask for a date i can receive my pending withdrawal, Or when you ask for my btc bc1qy5vnn3z5ajx05nzyuuzn4eg90dx8z3xhmpvsrq so that you could sent it right away to the wdgaf department so that my pending withdrawal can be escalated. and than i am assured it will be prossed yada yada yada jerry seinfeld,,,,

tureigh13: whatever happened to grace?

Emma: Grace, is not with us anymore

tureigh13: tuesday october 18 2022

Emma: Yes

tureigh13: good day emma

tureigh13: what time is the next shift?

Thank you very much, 2reigh, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Golden Lady Casino to ignore us in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear 2reigh,

 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Golden Lady Casino's representatives to join this conversation and participate in the resolution of this complaint.

Dear Golden Lady Casino, could you please state the reason why the player's withdrawal has not yet been paid out?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

this is just another proof they dont give a f***, and thay laugh at the customers , i deposited 50 is there maybe a legal way to proceed many others have got the same treatment.

how do we learn? for all we do right and all we do wrong as civilians we get taxed all day late fees are not pardoned we get tickets we pay interests we learn cause of the consequences of not being responsible if we fall behing it is much harder with all them additional fees, casinos should not only be fun they should pay when their actions are sketchy cause some gamble for fun, maybe some do it for a living, who am i to judge , i only know that i don't get away with nothing everyone must pay, if another week is given for glc to respond than i must assume guru has taken a side, i don't want to give bad rep to no one if the casino is shady, let it be known if my claim is that glc have not a deadline to pay up, they dont follow and or give a proper time to pay and who represents me gives aditional time for the almighty casino to make a reply, that will not ever make, cause they will not admit what they do is con its robbing people, im a newbe when i found out this casino has no licence i did not know what that meant actually (i still do not know what that means will the casino be fined or closed for not having one or is it my fault for playing with criminals and gives the casino the right to not give one f*** about when they should pay, cause they dont have a license are they untouchable,? if i drive without a license i dont pay fines when i speed or run red lights,)

its not acceptable that as long as they dont deny me my winnings they get by, i refuse that, i cannot settle for that even if its only 20 dollars, .. NO effort has been made to give me a truthful reason and date schedule to be paid . if i asked for a loan to get my earnings on my believe that i would get my earnigs as soon as i deposited as a way to identify me as a real person and it was part of the promotion , is it the casinos responsability to pay the interest on that loan i got?? no! but it does happen and they should pay by being exposed only like that they will learn please if u really want to help , or represent the players dont give an extention to reply i dont expect guru to pay me i appreciate the platform , it easier for me to spot the con casino i never really believe or enjoyed casinos its a thin line but above that is a balance i want it to remain level for everyone when we win and loose

un edited draft arturo ****** g

Dear 2reigh,

 

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

 

Kind regards,

Tomas