The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We had advised the player to wait for at least 14 days after requesting the withdrawal, as it was a standard processing time. We also informed the player about the possibility of delays due to unfinished KYC verification or a high volume of withdrawal requests. However, the player did not respond to our follow-up messages, leading us to the conclusion that we couldn't investigate further. Consequently, the complaint was rejected.
Getwin Casino - Player believes that their withdrawal has been delayed.
Amount: A$30,000
Getwin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Getwin Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Need assistance. Getwin Casino (getwin.com), have had my withdrawal requests in "Pending" for over a week. And they do not respond to emails. Also, their alternate "affiliates" email address isn’t operative. I’d accidentally misplaced the decimal point when transferring Bitcoin to their site (the Coin I’d been saving for years for my Mum’s Huntingtons illness therapy). I haven’t done anything wrong (no bonus promotion issues or anything like that). Can someone please help.
Public
Public
6 months ago
Dear 8hhpqprrpg,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
