The player from Maryland had deposited $50 for a cash out but was unable to contact the casino or locate the website. She had created her casino account in January and had not made any successful withdrawals. Due to the casino's history of non-cooperation, we were unable to proceed. The complaint had been closed as 'unresolved', affecting the casino's overall rating.
Gamblemax Casino - Player's not able to access the website after depositing.
Black points: 40
Amount: $50
Gamblemax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.3
Gamblemax Casino has a Safety Index of 0.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
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9 months ago
I signed up and played..I was told to deposit 50 dollars in order to cash out..I did and now nobody is answering my emails..also I can't even find the site now .I just want my money back
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9 months ago
Dear lisanixon968,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you created your casino account?
- How much money you had in your casino account before you lost access?
- Have you made any successful withdrawals before?
Thank you very much in advance for your reply.
Best regards,
Kristina
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9 months ago
Im sorry ..I think sometime in January
Also I don't remember how much I had ..I feel dumb right now..and no I was never able to withdraw anything
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9 months ago
Dear lisanixon968,
Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Gamblemax Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Gamblemax Casino.
Since this casino operates with an unverifiable license, I am not able to recommend any further steps. I wish I could be of more help.
The casino can reopen this complaint anytime.
