Frumzi Casino DE Review

The player from Latvia, who had previously withdrawn funds successfully, reported delays with additional payouts that occurred between March 23-25. Despite the casino's apologetic response, the withdrawals had remained pending. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the delayed payout had been received. Following this confirmation, the Complaints Team marked the complaint as 'RESOLVED'.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player had expressed concern over the delay, mentioning that customer support was unaware of the issue. However, the issue was resolved when the player received their withdrawal. We marked the complaint as 'resolved' in our system following the successful resolution.

The player from Germany had been waiting for a payout from an online casino for over 8 days, despite multiple attempts to contact customer service. After he contacted the Complaints Team, he was advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. After 15 days, the player still hadn't received his winnings. The Complaints Team then invited the casino to participate in the resolution of the complaint. The casino explained that the delay was due to bank holidays and an update of the payment providers, and confirmed that the withdrawal had now been correctly paid. The player confirmed receipt of his winnings and the complaint was marked as 'resolved'.

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Greece had reported receiving vague responses about a delayed payment and had sought assistance in finalizing the transaction. We had advised the player that withdrawal processing could take a few days or weeks, possibly due to incomplete KYC verification or a high volume of withdrawal requests. We had asked the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player had failed to respond to our messages and queries within the extended 7-day timeframe, leading us to reject the complaint due to lack of communication. Although we could not proceed with an investigation or provide potential solutions, we remained open to assisting the player if they chose to resume communication.

The player from Norway had used a 200% casino bonus that unexpectedly expired within 24 hours. The casino's own terms stated a 10-day expiry period, but they had refused a refund when this was brought up. The player had stated that the bonus had been awarded directly by the casino and that there was no information about the expiry time in the SMS he had received. The player also noted that his deposit had been removed from the site. However, due to a lack of response from the player to further inquiries from the complaints team, we were unable to proceed with the investigation or provide potential solutions. The complaint had been rejected for now.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had two pending withdrawals since February 25th. He reported multiple unsuccessful attempts to resolve the issue through communication with the casino, which repeatedly stated the finance department was examining his case. We had advised the player to be patient and cooperate fully with the casino, as delays in withdrawal could be caused by unfinished KYC verification or a high volume of withdrawal requests. We extended the response timer by 7 days, but the player failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The Australian player had used a deposit method, FunID, at Frumzi casino with the expectation of receiving a 200% bonus and 150 free spins on a minimum $30 deposit as per a promotional email. However, the casino did not apply the bonus and claimed it had expired despite the player providing proof of its validity. The player had ended up playing with the deposited funds as withdrawal was not possible without doing so. An alternative bonus was offered by the casino, but the player had declined it. We had clarified to the player that while it would have been ideal for the casino to honor the bonus, they were not obligated to do so. As the player had decided to play with the funds, a refund was no longer available. The complaint was eventually rejected due to the player's lack of response to further inquiries.

The player from Italy had attempted to withdraw 150 euros via Visa, but after a week, the money had been returned to the casino. He then requested a withdrawal via bank transfer as per the casino's advice, despite not having completed a KYC process, as it was not required or allowed by the casino at that time. Following the player's non-response to our inquiries, we were unable to proceed with the investigation. Consequently, the complaint had been rejected due to lack of further information from the player.

The player from Greece had encountered issues with withdrawing her winnings from an online casino. The casino had claimed the player's bank rejected the transaction, a claim which the bank disputed. The player had communicated with the casino and opted for an alternative withdrawal method. However, without a final confirmation from the player regarding the successful transaction, we had to reject the complaint.

The player from Greece had been waiting for a withdrawal for less than two weeks, but had not received his payout. He had attempted to reach out to the casino's live chat for updates on his withdrawal status. We advised the player that delays could happen due to pending KYC verification or high volume of withdrawal requests. We extended the timer for resolution by 7 days. However, the player did not respond to our messages, leading us to reject the complaint due to lack of further information.

The player from Italy had his account closed by the casino right after he requested a withdrawal. The player claims he did not request the closure, has not activated any bonuses, and usually plays slots with a real balance. Customer support has mentioned the suspension is due to an anti-fraud investigation, but provided no further details. The casino has provided us with evidence of charge backed deposits in another casino of the same brand which resulted in the blocking of the player. We believe the blocking in this case is justified and we rejected the complaint.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The German player's casino account had been abruptly closed after she had requested a withdrawal of her winnings. Despite her attempts to reach out to the casino, the player had received no explanation for the account closure. We had engaged with the casino and the player in an attempt to resolve the issue. The casino had provided evidence of a breach of terms and conditions by the player but had refused to disclose the details. The casino had initially refused to refund the player's deposit but later agreed to process the refund via an alternative payment method. However, the player did not respond to our final messages, and we were forced to reject the complaint due to this lack of communication.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Greece had deposited €200 and won €7,000 but was unable to withdraw his winnings. His withdrawal requests had been constantly cancelled and after two months, all his winnings had been played out. He also had €105 worth of coins which the casino refused to cash out. The player had provided limited information and stopped responding to our inquiries. Despite our efforts to understand the situation and assist, we were forced to reject the complaint due to the player's lack of cooperation.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.

The player from Greece had experienced a prolonged withdrawal delay from the casino, which had extended to three weeks. The casino had cited account verification as the reason for the delay. The casino had asked for some documents to be resent, and had not yet proceeded with the payment. Despite our efforts to assist, the player had not responded to our latest messages, hence, we couldn't investigate further and had to reject the complaint.

The player from Australia had faced issues related to the withdrawal process and two failed deposit transactions that had still resulted in money being deducted from his bank. Despite having contacted the platform on repeated occasions, the player had received no response and his withdrawals had continued being declined. The Complaints Team had engaged with the player and the casino, facilitating communication between both parties. The casino had identified the issue with the player's withdrawal attempts, which had been due to an incorrect BSB code, and had requested additional information regarding the failed deposits. After the required information was provided, the player's withdrawal was successfully processed, and the casino had credited the two failed deposits to the player's account. The issue had been successfully resolved with the player expressing satisfaction with the outcome.

The player from India had experienced a delay in his deposit of 10,000 INR to the online casino. Despite having provided a screenshot, UTR number, and offered bank statements, the casino had claimed not to have received the payment. The player had contacted his bank, which confirmed the transaction had been successful. After multiple communications with the casino and insistence on his part, the casino finally acknowledged the deposit, but this process had taken 4-5 days. The issue was now resolved.

The player from Greece claimed that he had not received the promised deposit bonus and free spins from Frumzi Casino. Despite his attempts to contact the casino, he was informed that the bonuses had already been given and expired within 24 hours. However, the player insisted that he had not received any bonuses. After reviewing the player's bonus history and the situation, we concluded that since the player had decided to play with his deposited funds, it might have been technically impossible to credit him a bonus. As such, we could not penalize the casino for not crediting the bonus. The complaint was marked as rejected.

The player from Brazil had been experiencing a delay in withdrawal of his winnings amounting to 1,400 BRL. Despite frequent inquiries, he received the same response that his withdrawal was being processed. The player insisted that the delay had exceeded the casino's stated processing time of 72 hours. After several updates from the player, the issue was resolved on December 24, 2023, when the player confirmed receipt of his winnings and successful verification of his account. We consequently marked the complaint as 'resolved'.

The player from Italy had claimed to have problems with his withdrawals due to a discrepancy in the number of cancelled withdrawals. The player had made three withdrawals of €500 each. The first one had been successful, the second one was not credited to his bank account or gaming account, and the third one was cancelled by the player himself. The casino insisted that the player had cancelled the second withdrawal. The player claimed that the casino had cancelled the withdrawal without his consent during a gaming session. After a thorough investigation and review of the provided evidence, it was concluded that the player should have been aware of the funds being reinstated into his account during gameplay. As such, the complaint was rejected as unjustified.

A player from Greece is experiencing delays in receiving their withdrawal, surpassing the initial 3 business days processing time stated by the casino's live chat. The player is concerned the withdrawal will be cancelled and is frustrated by what she perceives as unnecessary delays. The complaint was closed as the player stopped responding.

The player from Australia is upset about the low maximum daily withdrawal limit of $750 at the casino. The withdrawal page indicated a maximum of $7800, but customer service claimed this was a mistake. The complaint was rejected as the player stopped responding.

The player from Germany was unable to withdraw 500 euros of winnings from the casino due to an issue with the BIC. Despite the Complaints Team's attempts to mediate and resolve the issue, the player failed to respond to their messages. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had asked the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. However, the player failed to respond to further communications, leading to the rejection of the complaint.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player) and overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had an active self-exclusion in sister casinos due to a gambling problem. The player believes that he should not have been able to register a new account with Cadabrus Casino. The issue was successfully resolved, the player's deposit was refunded.

The player from Canada is experiencing difficulties withdrawing funds because he cannot request the withdrawal via preferred payment methods. The issue was resolved, and the player eventually received his winnings.

The player from Austria had requested account closure but hadn't been able to withdraw their funds, totaling 810 Euros, despite constant communication with live chat and email. The first payout request had been made on April 12th, and the casino had yet to oblige per their business conditions of paying out in two to three days. After the player submitted a complaint to us, we had engaged in dialogue with the player to understand the situation better. The player later confirmed that the payout had been successfully made by the casino. We then marked the complaint as resolved in our system.

The player from Italy had an issue with two pending withdrawals totaling 500€ that had remained unprocessed after two business days. The player later confirmed that the issue had been resolved and the withdrawals had been successful.

The player from Greece had been waiting for his withdrawal request to be processed since 18/03, and had been receiving the same response from the casino each time he contacted them. The player confirmed that he had not been asked for verification, the winnings were not from bonuses, and this was his first withdrawal request. Following the interaction with the Complaints Team, the player's issue had been successfully resolved. The complaint had then been marked as 'resolved' in the system.

The player from Austria had been waiting for a withdrawal since March 20, 2024, and was consistently told there was a delay. Despite the terms and conditions stating the payout should have occurred within two to three business days, the player hadn't received any response to their emails. The payout amount was 250 Euro. She had played and wagered real money and bonus credit. After our intervention and following up with the player, we found out that the payout had been successfully processed and the issue was resolved.

The player from Greece had been waiting for a withdrawal of 1,500 euros to be processed for over 3 days, in contradiction to the casino's terms and conditions. Despite daily communication with the casino's representatives, the status remained 'under review'. The player stated that her account had not been verified and the winnings were from real money, not bonuses. We recommended that she wait 14 days for the payout to be processed and initiate the verification process to expedite it. Eventually, the player confirmed she had received her money.

The player from Germany experienced a delay in cashing out winnings. The casino's response to inquiries had always been that they were working on it, surpassing the stated processing time of 1-3 days in their T&Cs. The player also alleged that the casino attempted to debit €500 from his account. After intervention by the Complaints Team, the casino confirmed that the player's pending withdrawal had been processed. The player confirmed receipt of his winnings, expressing gratitude for the Complaints Team's assistance in resolving the issue.

The player from Greece had reported a delay in his withdrawal request from the online casino. Despite adhering to the casino's withdrawal limit of 500 Euros, he hadn't received any response from the casino nor was his withdrawal processed. After the Complaints Team had advised him to wait for at least 14 days since the withdrawal request, the player confirmed that his withdrawal had been completed successfully. Consequently, the Complaints Team had marked the complaint as resolved.

The player from Germany had deposited 50 Euros to her casino account but the funds were not credited. Despite having repeatedly reached out to support, she had received the same response without resolution. We had advised her to contact her payment provider and refrain from making further deposits until the issue was resolved. Fortunately, the player informed us that she had received her funds back into her account. We had marked the complaint as 'resolved' in our system.

The player from Italy accuses the casino of unlawfully closing his account and confiscating his winnings, alleging he broke their terms and conditions by depositing with a card not under his name. The player denies the accusations, and after numerous attempts to negotiate, the casino has defended its decision. We contacted the casino and after reviewing the situation once more, the casino decided to reimburse the player but keep their account closed in accordance with their terms and conditions. The player received their winnings and the matter was confirmed 'resolved'.

The player from Germany had deposited €33 into his Casinia account. The amount had been debited from his bank account but was not reflected in his Casinia account. After a certain period of time, the player confirmed that the casino had resolved the issue and his deposited funds had been credited to his account. Consequently, the complaint had been marked as 'resolved' by the Complaints Team.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that she received her money, so the case could be closed as resolved.

The player from Germany cannot access his account, which has been temporarily blocked for checks for almost a week and a half. His funds are being held in the casino account. We closed the complaint as resolved since the casino restored the bonus, which the player confirmed afterwards.

The player from Poland had his account blocked without further explanation. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany wagered a bonus of €30. Unfortunately, the winnings were not credited to his account. The issue was successfully resolved as the casino added the missing amount to the player's balance.

The player from Brazil had her account in the casino blocked. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany was accused of breaching the General T&Cs. The casino blocked his account and confiscated his winnings. The issue was successfully resolved as the casino decided to reopen the player's account and reinstated their balance.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy had three pending withdrawals totaling 1335 euros. The first withdrawal had been requested on April 22 and was still not processed. No documents were required in the 'verification' section. The player had contacted the casino several times, but the situation hadn't changed. After our advice to wait for at least 14 days after requesting the withdrawal, the player reported that he had received his money and the issue had been resolved successfully. We had marked the complaint as 'resolved' in our system.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been frustrated with the casino's prolonged verification process and lack of communication. Despite several promises from the casino, the player hadn't received any of the three pending withdrawals. After about 20 days, the casino had started paying the player's withdrawals. The player had confirmed the receipt of some payments and expressed satisfaction, despite the initial delay. The issue had been successfully resolved.

The player from Portugal had reported an unexpected decrease in their casino account balance from €1700.20 to 0, due to a withdrawal that they claimed not to have made. The player had used a 'Bonus Crab' and after fulfilling the wagering requirements, they had been able to withdraw €500, leaving a balance of €1700. However, the remaining balance was deducted by the casino. The casino had explained that due to a technical error, the player had been able to withdraw more than the maximum limit of €100 set for the bonus. Therefore, the casino had deducted the excess amount from the player's balance. After reviewing the case, we had concluded that the casino had acted in accordance with their rules and the deduction was justified. The player had confirmed that they understood the situation and had no further issues. We had therefore marked the complaint as 'resolved'.

The player from Spain had made a withdrawal in January, but was still waiting for the payment. The casino had requested account verification, and despite the player having sent all requested documents, the account had remained unverified. The player had experienced poor communication from the casino's customer service. After the player had provided transaction history from PayPal, the casino successfully verified the account and processed the withdrawal. The player had confirmed receipt of the payment, and the issue had been marked as resolved by the complaints team.

The player from Germany had been waiting on multiple withdrawal requests for 14 days, despite the casino's terms and conditions having stated a 3-day processing time. Customer support had repeatedly informed him of delays. After the player's complaint was forwarded to the Complaints Team, they had invited Rabona Casino's representatives to join the discussion. The casino responded by confirming that the pending withdrawals had been paid. The player confirmed the receipt of his withdrawals, and the issue was marked as resolved by the Complaints Team.

The player from Spain had had trouble withdrawing his 9200€ winnings due to the daily maximum limit set by the casino. His three 500€ withdrawal requests, made a week prior, hadn't been processed. The casino’s customer service hadn't been helpful and had alleged issues with the payment system. The player had communicated his frustration about the delay and the casino's failure to abide by their own terms and conditions. After the player's consistent communication with the casino and the Complaints Team's intervention, the casino had eventually processed all the pending withdrawals. The player had confirmed receipt of his winnings, and the complaint had subsequently been closed as resolved.

The player from Greece had had difficulty withdrawing his winnings of 800 euros from an online casino due to address verification issues. Despite having been a VIP member and having repeatedly requested account verification, the process had remained incomplete for a year. The casino had claimed that the player's bank, Revolut, had blocked the withdrawal due to insufficient address verification. The player had provided all the necessary documents for verification, but the casino had kept asking for additional ones. After a long process of communication and mediation, the casino had finally processed the player's withdrawal. The player had confirmed that he had received his winnings. The complaint had been resolved with the help of the Complaints Team.

The player from Poland had been experiencing ongoing withdrawal issues at an online casino. Despite successful verification and assurance from customer support, his withdrawal requests were continually canceled with the explanation that they were "under review." The player confirmed that his account was accessible, he played roulette and sports betting and did not use any bonuses. The player reported that he had finally received his money. The issue had been marked as resolved.

An Italian player had deposited 150€ into Rabona. After he increased his balance to 1200€, his withdrawal request initiated an account restriction, numerous document requests, and a subsequent account closure. The casino also cancelled his ongoing bank transfer. He wanted to regain access or receive a refund. After a thorough investigation and communication between the player, the complaints team, and the casino, the casino decided to pay out the confiscated balance of the player's account. The player confirmed he received the full amount as promised by the casino. The issue has been successfully resolved.

The player from Austria had been trying to verify his account for two months, but all seven address confirmation documents he submitted were rejected. His identification card and transaction history had been accepted by the casino. The player initially submitted an altered bank statement, which was rejected. He then provided an unedited version but faced continued rejections. After a lengthy back-and-forth with the casino and the mediation of the Complaints Team, it was discovered that the player had mistakenly registered his account with the wrong country of residence. Once this was corrected, the casino successfully verified the player's account and he was able to withdraw his winnings.

The player from Greece had complained about a prolonged withdrawal process. He had experienced difficulties with the withdrawal method, as it had shown a different method (Visa) than what he had used for deposit (Mastercard). He had also mentioned receiving unclear information from live support and non-responsive support emails. The player later reported that the issue had been resolved after multiple interactions with the casino's live chat. We had subsequently marked the complaint as 'resolved'.

The player from Greece had won on a slot game, but the winnings weren't credited to the account and no win record had been made, despite bet records having been registered. The player was awaiting an email explanation from the casino. The player had provided a screenshot of the bet transaction as evidence. The Complaints Team had asked for additional evidence and the complete game history. After some time, the player confirmed that the issue had been resolved and the casino had paid the winnings. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom is facing delays in withdrawing their winnings. Despite placing a withdrawal request on 12/21/2023, as of 12/26/2023 the status is still pending. The casino's customer support advises to wait. The complaint was resolved as the player got paid out.

The player from Brazil had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player initially reported a delay in receiving a withdrawal of 200 BRL, which was later successfully paid by the casino. However, a subsequent withdrawal request of 832.00 BRL faced issues due to a systemic error at the casino's end. Despite the casino's stipulation of a 3-day processing period, the player hadn't received his funds by the fourth day. After our team advised patience and allowed the casino two weeks to process the payment, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from France faced account closure after requesting two withdrawals. All requested verification documents were submitted and approved by Rabona before the account was closed. The player informed us that he received his winnings and the complaint was closed as resolved.

The player from Canada is experiencing difficulties completing account verification in the casino. We contacted the casino and found out that the player's account had been verified. Later the casino informed us that the payout has been processed. The player confirmed receiving his winnings and we closed the complaint as resolved.

The player from Greece requested a few withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player's account got closed as he did not pass the verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. After an external conversation with the casino, it was ultimately willing to reconsider its decision and decided to pay the player. The player confirmed a successful withdrawal more than 2 months after the withdrawal request was made. The complaint is resolved.

The player from Bavaria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked after requesting a withdrawal. The casino accused him of opening multiple accounts. The casino responded to the complaint and stated that the player's account had been closed in error. They apologized for the confusion and informed the player that the account was reopened, so they could proceed with making a withdrawal. The player confirmed receipt of their payment and so the issue was resolved.

The player from Poland requested a withdrawal almost three weeks prior to submitting this complaint. The payment was delayed due to issues on the payment provider's side. The player received his funds approximately 6 weeks after the withdrawal request was made. The complaint is resolved.

The player from Hungary is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal a few days ago, but it’s been pending since probably due to ongoing verification. The player later confirmed that she received her winnings, therefore we marked the complaint as resolved.

The player from Germany deposited funds into their casino account but the amount was not credited to their balance. All missing funds were credited to the player's account 2 months later. The reason for the delay is unknown. After the player's confirmation, the complaint was closed as 'Resolved'.

The player from Spain had deposited 700 USDT into the casino, won, and had tried to withdraw a total of 1480 USDT. The casino had limited the withdrawal amounts and cancelled the remaining withdrawal attempts. The player had not received assistance from customer service and had wished to withdraw the remainder. After the player had submitted a complaint, we had asked for more information about the withdrawal issue and the player's account verification status. The casino had responded by stating that the withdrawals were cancelled due to incomplete account verification. Once the account had been verified, the player had been able to withdraw 500 USDT and chose to leave the remaining balance for future betting. The player had expressed satisfaction with the resolution and gave permission to close the complaint.

The player from Poland had his account closed and his winnings forfeited by the casino. We have determined that the casino's actions are against fair gambling codex. We have reopened the complaint as per casino's request. The issue has been resolved successfully.

The player from Austria had his account blocked during verification procedure due to a third-party payment. After we got in touch with the casino and inspected the evidence more closely, the casino agreed to pay the player's winnings and close his account. Thus, the case has been resolved.

The player from Austria is experiencing difficulties withdrawing his winnings due to incomplete account verification. The verification process was succesful and the player will withdraw his winnings in a number of installements.

The player from Romania is unhappy with the withdrawal limits. After the player has accumulated substantial winnings, he found out about €500 daily withdrawal limit. After contacting the casino, the player's withdrawal limit was increased to 1500€ but he still wasn't satisfied with the result. We closed this complaint as rejected as we don't have the competency to change the withdrawal limits of the casino. After reopening the complaint as per the player’s request, the casino provided a satisfying withdrawal option for the player which solved the complaint.

The player from Spain had pending withdrawals for a week and each time the player enquired about it, they were told to be patient. The player had expressed frustration regarding the delay and lack of communication from the casino. After 15 days, the player's withdrawal was finally processed and received. The issue had been resolved without any intervention from our side. The player thanked the Complaints Team for their assistance and the case was marked as 'resolved'.

The player from Canada had experienced a disconnection during gameplay, which resulted in a loss of $30 in bonus funds. Despite having contacted the casino's support, the player had not received a satisfactory response. The player had then provided screenshots and game history to us, which showed a balance of $30 on his last spin. After we intervened, the casino had restored the bonus funds amounting to 32.25 CAD. The player had confirmed the receipt of these funds, thus resolving the issue. We had thanked the player for their cooperation and the casino for their assistance.

A Finnish player had faced issues with Wazamba Casino, where his winnings were being cancelled without explanation. Despite successful deposits from two different accounts, a 500€ withdrawal to Skrill had been delayed. The player had 606.01€ left to withdraw. The player reported that the casino had not been providing any assistance or suggesting any alternative withdrawal methods. After the player's complaint, the casino had begun processing the withdrawals. Eventually, the player confirmed having received all his winnings. The issue had thus been successfully resolved.

The player from Greece had faced a delay in receiving his withdrawal requested on 17/01/2024. Additionally, 420 euros had been deducted from his earnings, and the reason for this deduction had been unclear. The player had clarified that his account was reset to zero after the deduction and the remaining funds had been lost in gambling. His pending withdrawal had been 500 euros, which was later received. We had confirmed the deduction was in line with the casino's terms and conditions regarding the maximum amount that could be released from a bonus. The player had confirmed the receipt of his withdrawal, successfully resolving the complaint.

The player from Peru had experienced a delay in withdrawal due to account verification issues. Despite her attempts, she had been unable to upload the required documents and had received no response from the casino. After the player's complaint, we had contacted the casino and facilitated communication between the two parties. The casino had confirmed receiving the documents and subsequently verified the player's account. The player then confirmed that her withdrawal had been successful. The issue had been resolved with our assistance.

The player from Peru had experienced repeated delays in her withdrawal request, despite having verified all necessary documents. The casino had attributed the delays to issues with the payment provider, but hadn't provided a solution. The player had been using a verified personal bank account for the transaction. After a series of communications, the casino had suggested alternative banking systems for the withdrawal. Eventually, the player confirmed that she had received her money via her Skrill account, thus resolving the issue.

The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.

The player from British Columbia had been unable to withdraw $750 from her Wazamba Casino account due to a one-letter typo in her email address, which the casino had claimed they couldn't correct. After over a month of unsuccessful attempts to resolve the issue, the player contacted us for assistance. In response, we initiated a dialogue with the casino and the player. The casino had offered to manually transfer the funds to the player's bank account. After providing the necessary banking information, the player received her funds nearly two months after her initial complaint. The issue was then marked as resolved.

After playing 'Dracula Riches' on Wazamba Casino, the player from Spain had won 12.50 euros on a free game, which was not credited to her account. However, the issue had been resolved when the casino deposited the claimed amount into her account. We had marked the complaint as 'resolved' in our system.

The player from Berlin had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that point. We had advised the player that withdrawal processing could take up to two weeks and encouraged him to wait for this period before submitting a complaint. We also informed him that delays could be due to unfinished KYC verification or a high volume of withdrawal requests. After extending the complaint resolution period by seven days, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as resolved.

The player from Spain is facing challenges in withdrawing his winnings of 25000 euros from Wazamba. Even after repeated withdrawal requests and a waiting period of three days per attempt, his funds keep being returned to the gaming account. Following the complaint team's communication with the casino, it was affirmed that the player verification had been successfully completed. The withdrawal is set to be processed in line with the established payout limits. The player has acknowledged receiving the maximum allowed withdrawal for November and anticipates further payouts according to the casino's designated schedule. As per the player's confirmation, this complaint is deemed resolved for the time being. The complaint team has conveyed to the player that should any payout issues arise, and there is a belief that the casino team is not addressing concerns adequately, they are welcome to contact the complaint team again. In such a scenario, the team will reopen the complaint and exert every effort to assist the player.

The player from Nigeria has requested a withdrawal prior to submitting this complaint. However, withdrawals took longer than usual. Later, during the complaint process, the user confirmed that the issue had been resolved. The complaint was closed accordingly.

The player from France had won a 150€ bonus which he had attempted to withdraw. Despite having received assurances from the casino's chat service that it was processed, the player had not received the money. The casino had then claimed some information was wrong but the player was unclear about the exact issues. The player had provided screenshots as evidence. The Complaints Team intervened by setting a timer for an additional 3 days for the casino to process the payment. When no progress was made, the team had reached out to the casino. The casino had then re-credited the winnings to the player's account and apologized for the inconvenience, promising to process the withdrawal request with priority. The issue was successfully resolved.

The player from Greece had a pending withdrawal of winnings due to a rollover requirement from a previously returned deposit. Despite the deposit return having been due to the casino's mistake, the wagering requirement was not removed, which prevented the player from withdrawing his current winnings. The player had explained that he had wagered his deposit multiple times, but the casino insisted on the rollover requirement. We reached out to the casino and they agreed to manually pay out the player's balance. The player then confirmed that he had received his money. The casino had also been asked to remove the remaining wagering requirements for future deposits.

The German player is struggling with the verification process at Wazamba casino. Despite having sent the required credit card proofs for the last six months multiple times, the communication stalls and the casino requests the same documents repetitively. We contacted the casino, and its representative informed us that the transaction history from the bank account was missing. The player emphasized having it sent multiple times before, however after sending it again, they let us know that the account was finally verified, so we closed the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. After communicating with the Complaints Team, the player confirmed that he had received his winnings. The delay had been due to the casino's requirement for the player to verify his identity. The Complaints Team had marked the complaint as resolved.

A player from Germany is facing difficulties in satisfying the casino's account verification process which requires submission of a 6-month transaction history that should not exceed 5 MB and should be comprised of a maximum of 5 individual files. The player is worried about possible account block and reports being unable to access Live Support. The issue has been resolved successfully.

The player from Australia has an issue with Wazamba Casino concerning a missing $45 bonus. Initially, he won two $45 bonuses from a game but after using one, the other disappeared. He was dissatisfied with the live support's response. The complaint was resolved as the casino issued a bonus to the player in a higher sum

The player from Austria had activated a sports welcome bonus on Wazamba, implemented it to 99%, but had been unable to place more bets. He had tried to contact support but didn't receive a conclusive response, and his bonus was about to expire. The player hadn't activated any similar bonuses from this casino in the past and there were no open bets at that time. The casino had explained that the bonus was stuck due to technical updates and had added the amount to the player's balance. However, the player's account had to pass verification before the withdrawal could be made. The casino had requested documents which the player provided after a delay due to vacation. The casino then requested transaction history from the player's Crypto wallet which was also provided. The casino had informed that the player's total balance was being paid out as per his current VIP level and that his account would remain closed. The player had confirmed receiving multiple transactions amounting to his total balance at Wazamba. The issue with Wazamba had been resolved.

The player from Spain deposited €20 at Wazamba, earned winnings of €520 but has been unable to access their account or withdraw the winnings. The player confirmed his winnings were received and therefore we closed the complaint as resolved.

The player from Germany registered at Wazamba Casino, deposited 800 euros, and won 700 euros. However, the casino has closed their account citing "unfair betting pattern" and has offered a refund of the last deposit. The player is upset and considers this action unjust. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from Greece was offered a deposit bonus by Wazamba Casino, subsequently, his account was closed, and his winnings were confiscated, citing the violation of Term 6.6.4 regarding account verification. Eventually, the issue was successfully resolved, the player's account was unlocked and the winnings were refunded.

The player from Germany deposited money via CashtoCode at a casino, but the funds are stuck in the 'processing' stage and are not being credited to their account. Player reaching out to the casino's live chat multiple times has only resulted in assurances to be patient. The complaint was resolved as the player's deposit got credited.

The player from France requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's deposit was not credited for over a week. After further investigation, we found out that the player used an incorrect blockchain for their deposit. The casino helped the player with retrieving lost funds.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Saxony-Anhalt has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been blocked due to unsuccessful verification. The casino firstly refused to pay out the player's winnings because of their payment method was used by their friend's account, however the player was able to receive all the withdrawals and the case is resolved.

The player from Germany requested a withdrawal 14 days prior to submitting this complaint. It has not been processed. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's verification failed for an unexplained reason and his account was blocked. Later, about 3 days after inviting the casino to the open thread, the player confirmed that he had successfully received his withdrawal. We consider the complaint resolved.

The player's pending withdrawal got canceled and voided by the casino. He used the payment method which was not used before on the website. Once the player requested the withdrawal through the correct option, it was fully processed within a few days. The complaint is resolved.

The player from Italy has been accused of opening multiple accounts after she and her fried played from the same IP address. The complaint was resolved after the player received a refund of her deposits.

The player from Germany requested a withdrawal and, after more than 1 week of waiting for payment, she decided to make a complaint. The player received a payment approximately 2.5 weeks after the withdrawal request. The complaint is resolved.

The player from Czech Republic is experiencing difficulties withdrawing her funds due to a limited availability of payment methods and blocked website. Player’s complaint has been resolved successfully.

The player from Greece requested a withdrawal. First, he was informed that the transaction was refused by his bank, and then that the casino canceled the transaction. The player informed us via email that he received his winnings, therefore we marked this complaint as resolved.

The player from Poland had been unable to withdraw her winnings of PLN 902 (~$230) from the online casino. The casino had requested a turnover of the X1 deposit, which she had already completed. Despite having provided transfer details for a promised manual payment, the casino then demanded ID verification. After reaching out to the Complaints Team, the player had informed them that the casino had finally approved her payment after a 25-day delay. The Complaints Team then marked the complaint as 'resolved'.

The player from Germany has been waiting for a €3,000 withdrawal from Nomini Casino to be processed for the past 14 days. Despite being assured repeatedly that the payout has been made, the player has not yet received their funds. Player’s complaint has been resolved successfully.

The player from Greece had accused Nomini Casino of refusing to payout winnings due to a dispute over the dates of his deposits, which had totaled 300 euros. He had provided all necessary documents for the verification process. After reviewing the player's case and communicating with the casino, we had learned that the player's account had been closed under the casino's terms and conditions. However, the casino had agreed to payout the player's winnings of 390 euros once they had received the player's Greek bank account information. The player had provided this information and confirmed that he had received his payout. We had resolved the issue by facilitating communication between the player and the casino, leading to the successful payout of the player's winnings.