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Frumzi Casino Review

Casino closed

Frumzi Casino DE has been closed and no longer operates.

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Romix Limited
2021
> $20,000,000
OverviewUser reviews17Safety Index explainedDiscussion1

Casino closed

Frumzi Casino DE has been closed and no longer operates.

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Frumzi Casino Review

When reviewing and assessing Frumzi Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Frumzi Casino has a High Safety Index of 8.3, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Continue reading our Frumzi Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index – Frumzi Casino fairness and safety

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Frumzi Casino, we thoroughly read and reviewed the Terms and Conditions of Frumzi Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.

Frumzi Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

To our knowledge, Frumzi Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All of that, together with other factors considered in our review, has resulted in Frumzi Casino having a Safety Index of 8.3, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

T&Cs of Frumzi Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Frumzi Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Frumzi Casino player complaints

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We have found no relevant complaints about this casino.

Frumzi Casino user reviews and feedback

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Frumzi Casino has a Bad User feedback score based on the 17 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Company information and licenses of Frumzi Casino

Frumzi Casino is in the ownership of Romix Limited and has an annual revenue estimate greater than $20,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

Frumzi Casino holds a gambling license in Malta issued by Malta Gaming Authority.

Withdrawal limits, win limits, and payment method options

Frumzi Casino accepts 1 payment option. This includes: Trustly.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
EUR 500 per day No win limit
EUR 10,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at Frumzi Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Frumzi Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Frumzi Casino as good.

Casino games and slots available at Frumzi Casino

Frumzi Casino gives players an option to play these types of games: Slots.

The casino's game library includes titles from 7 providers. This includes Nolimit City, Play'n GO, Pragmatic Play, Yggdrasil Gaming, Wazdan, Red Rake Gaming, Spinomenal.

Bonuses and codes offered by Frumzi Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Currently, our database does not contain any bonus offers from Frumzi Casino, unfortunately.

Games
Show all

Slots
No roulette
No blackjack
No betting
No video poker
No bingo
No baccarat
No jackpot games
No live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

English website
All languages (2)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers

  • Nolimit City
  • Pragmatic Play
  • Yggdrasil Gaming
  • Play'n GO
  • Wazdan
  • Red Rake Gaming
  • Spinomenal

Positives

  • Phone customer support available
  • Live chat support is available 24/7
  • Nice website

Negatives

  • Not all of the terms and conditions are translated to the language option provided on the website
  • No bonuses available for new players
Author & Guarantor: Tomas Biscuit Last updated: 26 Jun 2021 Anything incorrect or missing? Let me know
Casino Bonuses

Frumzi Casino bonuses

Browse all bonuses offered by Frumzi Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (17)

User reviews of Frumzi Casino

This is a place to share experience with Frumzi Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Bad

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

• 1 month ago
Customer support is irrelevant they answer you every time with the same poem
  • There is nothing positive about it
  • I have been waiting since September 17th to be paid and still nothing they say it is being processed
• 2 months ago
Unacceptable scammers do not make payments.
They supposedly give 500 euros every 3 working days, i.e. if you have won 2000 you will get it after 4 weeks and if.
You withdraw the 500 and the 1500 remain (in case you play them again)
I wonder if they are still licensed and operating
Of course they haven't given me anything yet.
  • The only casino that doesn't give money and has a withdrawal limit (supposedly) of 500 euros per day without allowing you to make a second withdrawal. If you've won 2000, you have to wait some 3 months and if they give it to you. They rely on you to come in and play and the rest. I wonder how they allow it to work even for people to come in and play with their money. Unacceptable scammers.
• 5 months ago
I have won 100 euros for 12 days and they have not put anything... Every day in the chat they tell me the same poem... that it has been forwarded to the financial department and is being examined and that they are not competent... and that they understand and and and.... scumbags...I feel like they underestimate my intelligence...Worst ever happened to me in a casino

Update
After the review here the money came in
  • He doesn't pay
  • Late to pay
• 6 months ago
Customer service won't answer but posts bot answers.
Achievement tab is bugged, they won't fix it or pay out the promised achievement. Again customer service won't react, no email is answered and quite often customer service just leaves the chat after a 20 -30 min wait.

Update: pending withdrawals take ages...after you get on the plus side on them, suddenly withdrawals are not processed and they happen to spam you with bonuses which you cannot use because you have a pending withdrawal.

after 2 months the bugged achievement is still not fixed after promises even to contact me in 24 h. Nothing is done and I have all the emails and chats to prove it.
Customer service is very very bad at times. I get VIP bonuses that the normal customer service often refuses because they don't understand how the bonus works...then I contact VIP to complain that I didn't get the promised bonus and they have to get back to normal chat to fix it...at least VIP teams do answer within a day.

2 months without fixing a problem is just unaccaptable.

Update: the bug is not fixed, but after 3.5 months the finally agreed to pay the achievement out...

Then more bad news. Withdrawals are VERY VERY slow. Minimun process speed 3 days to 2 weeks. Yep. You read it. Also they don't follow their own rules about it. Explanation given by the customer service seem a bit more excuses"service providor problems"...."its not 3 days, we only count it FROM THE NEXT day" - which makes it literally 4 days.
Also forget about using bonuses when you have pending withdrawal, its not possible. So if you have even 2 withdrawals in a month, the site is unusable for the rest of the days because lag in paying out. Of course you can deposit normal but what is the point while pending? They literally have made it senseless to depo in here while having a pending withdrawal. Never seen this kind of thing anywhere. Highly dubious system.

I have to say I'm moving away from this casino with 90 % probability. Highly negative experience overall even if their site works great.
  • Page works fine
  • customer service
• 7 months ago
Will not pay out winnings. Saying there is a delay with the Financial Department and that it is on its way to my bank account. I’ve been waiting 8 days.
• 7 months ago
One of the worst casinos I've tested. E-mails are not answered, cannot set a deposit or loss limit, They promise to close the game account after 24 hours after the request, but it took about a week from the first request.. Finally, they closed the account when the game was winning and I had sent an email saying that the game account cannot be closed yet while the account has money. HORRIBLE PLACE! I do not recommend. I have requested a bank statement for the first time about a week ago. They have not given it, and did not react to the request in any way.
  • Today, 3/25/24, I still haven't received bank statements despite many requests.
• 8 months ago
Unfortunately, my experience at the casino is very bad, mainly because of the withdrawals. I've made withdrawal requests of 30 euros each and honestly I'm 5 days and I'm waiting for them to put the money in my account which of course has not happened and everything they tell me is in the final stage.
  • Withdrawals are never made in the time stated by the casino
• 8 months ago
I have $50 in my account and by the time I click the withdrawal, suddenly the money gone. $0 balance?? Really? It's not fair. I don't recommend this casino. Your money will disappear just like mine.
  • Very Bad
• 8 months ago
I didn't want to write a negative review but you forced me. I have been waiting for payment since March 4, today it is March 7, 33 days of waiting for money. think twice before depositing your money here, because if you win and want to withdraw, problems will start, stalling to get your winnings, combinations with KYC. they break their own rules, it gives a lot to think about. To this day I have not received my winnings of €400 for real funds.
  • lots of slots
  • they break their own rules.
  • they play for time so that you lose and win.
  • support copy paste zero help
• 8 months ago
I would like to refer to this particular casino. I have been playing for 2 months, it is a miserable casino. When you click to activate a bonus, you never accept it, it shows some bonuses that have expired and they tell you that you did not accept it. Regardless of the bonuses, if you win a large amount, you cannot withdraw it, you have to make 500 euros to begin with, and if they accept it, it will take you about 3 months. That is, as an experience I have in casinos, we are talking about the carpets I have played and of course I will not play again
• 9 months ago
I have made lots of small $20 deposits at Frumzi. Depositing was easy with no fees (except from my bank - foreign currency conversion - I'm used to that as a player from Australia). The real appeal for me was the games on offer, games I haven't been able to play before such as the ones by Push Gaming or Pragmatic. The website was sleek and ran perfectly. I had a decent win and managed to withdraw the lot. At first it was difficult, but having looked back I believe it was my fault as I was trying through bank transfer and kept stuffing up the "clearing number"; being from Australia not knowing what this is I would put my BSB and the bank swift code. For anyone who might read this and want to know, only put the BSB there (6 digits ONLY) and it works perfectly - approved and paid in about 1 business day. Super fast. Never had it done quicker. The withdrawal was $500 and I didn't even have to do KYC. That was nice too, and pretty rare for online casinos. On top of that, no withdrawal fee. I see a few negative reviews here and feel that's a little unfair. The only issue I had was slow support help. But they came around and did everything fair. I feel like Frumzi is a trustworthy casino and you shouldn't have any problems here. Highly recommended. 5 Stars.
  • Great collection of slots to play
  • Easy deposit methods
  • Easy withdrawal methods - eg bank transfer
  • KYC not required for me
  • Money withdrawn in less than 1 business day
  • Fair and trustworthy
  • Would recommend
• 9 months ago
SO THIS CASINO IS A SCAM. ONCE YOU WIN A LARGE AMOUNT OF MONEY AND WITHDRAW IT, THEN SOMETHING UNINTELLIGIBLE STARTS. IF YOU MAKE WITHDRAWALS OF 100, 200 OR 500 EUROS, EVERYTHING IS GOOD. ON THE OTHER HAND, WHEN YOU WILL WITHDRAW 1000 AND ABOVE THEN THEY SUDDENLY TAKE MORE THAN 7 DAYS TO PULL THE WITHDRAWAL. THIS CASINO IS BETTING THAT YOU WILL PLAY YOUR WINNING MONEY. THEY BOTHER YOU AND DON'T ANSWER YOU FOR DAYS UNTIL YOU LOSE THEM. I'M SPEAKING FOR MYSELF AND FOR SEVERAL FRIENDS WHO HAD AN ACCOUNT ON THIS SITE. THIS POLICY IS NOT JUST WRONG IT SHOULD BE CALLED ILLEGAL. ALL THE REVIEWS I'VE READ ARE ABOUT THIS ISSUE. I HOPE SOME COMMISSION SHUT THEIR CASINO DOWN.
  • STAY AWAY
  • SCAMS
  • YOU CANNOT WITHDRAW LARGE AMOUNTS
  • THEY EXPECT YOU TO LOSE YOUR WITHDRAWAL MONEY
  • IT DOESN'T RESPOND WHEN IT COMES TO ANY DOWNLOAD ISSUE
• 9 months ago
Good Evening! So I made a withdrawal of 100 euros...... after 5 days they tell me the money has been deposited into your account..... but I go into my account and NOTHING! Truly one of the WORST casinos...
  • NONE POSITIVE
  • Useless
• 11 months ago
The pages themselves are quite clear and have a good selection of games and, of course, a quick deposit process. That was all the good stuff. The games run a little shaky on mobile, which is of course incredibly annoying (and yes, I cleared the caches and systems). The bonus policies are really tight and less surprisingly also misleading. Although they have an attractive prize pool of €2500, which is divided into €5-1000 sections for tasks to be completed, you will not get anything even if you have completed all the given tasks, even for a task worth €5 or €20. So that bonus worth €2,500 is practically impossible to get. Should win e.g. at least 5 tournaments and dozens of other equally challenging missions. Despite promises, customer service is not available in Finnish, so that also makes it difficult to clarify things. Even though my English is good, there are often bureaucratically written answers that take time to understand in English. In addition, customer service is really slow. It's not worth asking for Goodwill bonuses because they were only given to me when I asked to close my account. Recycles always 40x. so anyway the same with empty. I gave them about €1,500 in a couple of days, so I assumed they would have been more interested in discussing the continuation, but no. Cold, stiff and slow service. I can't really recommend under any circumstances.
  • Speed of deposits
  • Good selection of games
  • Bonus policies
  • Customer service
  • Page functionality
  • Slow withdrawals
• 11 months ago
Lousy casino. Deposits can't be made immediately and withdrawals in three days anyway!!! I made several deposits and canceled many withdrawals because they don't have the option in the menu that you can't cancel a withdrawal. And when I asked for a small bonus they refused me and chat was impolite. Also interface wasnt appealing.
• 1 year ago
DONT PLAY IN THIS CASINO BECAUSE IF YOU WIN YOU NEED MANY OF MONTHS TO WITHDRAW YOUR WINS. I DEPOSIT 200€ AND I MAKE IT 15000€ AND THEY TOLD ME THAT I CAN REQUEST 500€ WITHDRAW PER DAY THEY NEED 4 DAYS TO SEE MY WITHDRAW AND IF I HAVE 3 REQUESTS I CANT REQUEST MORE. SO I CAN REQUEST ONLY 3 TIMES PER WEEK WICH MEAN 1500€. SO I NEED 2.5 MONTHS TO REQUEST MY MONEY.
SO TERRIBLE
  • Lot of providers and games
  • The most slowly withdraw I've ever seen.
  • You need to deposit thousand of euros to been VIP and then to request more money if you win.
Safety Index explained

Safety Index of Frumzi Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Frumzi Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.3/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Frumzi Casino and related casinos (81)

81All7Opened0Not solved32Solved42Rejected

Complaints directly about Frumzi Casino

Show more complaints (+71)
Discussion

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Payment methods

Frumzi Casino payment methods

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