Fruity King Casino NZ Review

The player struggles to withdraw due ongoing verification.The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from the United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player's withdrawal had been delayed due to ongoing verification. The reason for the delay was not disclosed. The player later contacted the official ADR of the casino, complaining about the situation. More than a month later, no progress was made. For that reason, on our side, the complaint was closed as 'Waiting for the decision of regulator'. Two years later, as we haven't received any further information from the player regarding the complaint submitted to the official ADR, we reached out to the player and asked them to update us on the matter. Since we were left without a response, the complaint was closed as 'Rejected'.

The player from the UK complains about the verification process. He submitted the required documents multiple times, but his account still hasn’t been verified. The issue was resolved. The player received his funds.

The player from the United Kingdom had been unable to access his funds due to a pending withdrawal, and all games on his account had been disabled. The only communication he had received from the casino were auto-generated emails. The issue had begun on 18/11/2023 and the player had not made any successful withdrawals prior to this incident. However, the issue had been resolved when the player received his payment, the block on his account had been lifted, and his funds had been made playable again. We had marked the complaint as 'resolved' in our system.

After an unsuccessful wire transfer Rob, a player from Canada, tried to inform the casino about his problems with the wire transfer. Casino first promised to investigate the case but later didn't react whatsoever. The player is frustrated and believes that the casino is fraudulent.