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Win real prizes with GoGift cards at Casino Guru Social Tournaments (page 8)

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7 months ago
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Lamper04
3 weeks ago
esus

Hello, good day. I won a tournament and came in first place. I received an email asking me to reply to confirm my email address is active. My question is, do I just need to reply "thank you," or do I need to reply with something else? filefile

Thank you in advance for your help.

Automatic translation:
3 weeks ago

That email is asking you to confirm your email address, so I’d reply with something like:

"Yes, I confirm that my email address is [your email address]."

You can copy and paste your address into the reply. Just make sure it’s the same email address you registered with on Casino Guru, as that’s important.🙂

Jaroslav
3 weeks ago
esus

Thank you so much for your help.

Automatic translation:
Lamper04
3 weeks ago

You are welcome. 😉

3 weeks ago

Would love to play in your tournaments but it always gives me a message that it is not available in my country (USA) and I should play in a tournament with a different game provider but they are all Pragmatic and it gives the same message on all of them

msladybugaboo
3 weeks ago

Hello, I'm sorry, but the USA is excluded. When it comes to tournamensts, feel free to use a VPN, though. We are not a casino, and the games are free so it does not pose a problem.

2 weeks ago
esus

Thank you

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Jaroslav
2 weeks ago
esus

Hello again with one last question. The tournament ended on September 17, 2026. In my case, the email to confirm my email address arrived on Wednesday, September 23 of this year. It gave me 7 days to reply, and if I didn't, I would forfeit my prize. I replied confirming my email address on September 28 of this year. Do I just have to wait for them to contact me again by email to receive the prize?

Automatic translation:
Lamper04
2 weeks ago

All you need to do now is wait. Since you’ve already replied, everything is fine on your side. Juraj is waiting for the vouchers, so no further action is needed from you. Just be patient.

Jaroslav
2 weeks ago
esus

Thank you so much for answering my question.

Automatic translation:
2 weeks ago
fius

Hi. It seems that for some reason Tournament Games are not working, at least not on my computer. Is there anything I can do about it?

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Seppo14
2 weeks ago

Hello, it's on our side and the tournaments have been postponed for now. We are working on the technical problem. Once the matter is resolved, the feature will be running again, so please try later today. 🙏

I'm sorry for the inconveniences.

2 weeks ago
fius

Why can't I get into the first two free tournaments right now? The machine just loads and updates, but doesn't stop. I'm really unhappy because I can't do anything in this situation either. I've never even been on Facebook, let alone any other community, so clear advice would be helpful. And when asked to share the results, I really don't even know how to do that.

Automatic translation:
Tellervo-66
2 weeks ago

Hello, I understand it's confusing. We are currently experiencing issues with the tournaments, and I cannot confirm which one is possibly running. However, when there is a problem, a note is placed on each tournament in question.

So, it actually depends on the current state. 🙂 At least for today.

To share the tournament, you have to finish it first and then share your results through the dedicated button. If you are not on social media, well, opt for the platform you use, please.

If you do not use any available sharing platform, then I guess you cannot share as intended.

Radka
2 weeks ago
fius

Hi and thanks for the reply. I've tried sharing it and once I even got a thank you comment for sharing, even though I didn't even realize where and from where I saw it. I can still practice it, when there's nothing but time. I'm just afraid I'm messing something up irrevocably. Thanks again Radka 🙂

Automatic translation:
2 weeks ago

Hi, I came 3rd in a tournament last night. When will I receive my prize

1 week ago
fius

I think you'll get it by Friday next week. That's what I understand. Congratulations on your nice win🫠

Automatic translation:
Tellervo-66
2 weeks ago
fius

Hi and thanks for the reply. I've tried sharing it and once I even got a thank you comment for sharing, even though I didn't even realize where and from where I saw it. I can still practice it, when there's nothing but time. I'm just afraid I'm messing something up irrevocably. Thanks again Radka 🙂

Automatic translation:
1 week ago

Hi and thank you back. 🙂

You inspired an idea. In my opinion this thread at least can contain more detailed guidance about sharing. As you perhaps noticed around the forum, please still copy and paste tournament links here on the forum, which is also not the way the feature was intended. So, I'll make a note to update this thread with such instructions.

Thank you for reminding me that. 🙌

Kaasou
2 weeks ago

Hi, I came 3rd in a tournament last night. When will I receive my prize

1 week ago

Hello and congratulations. 🙌🎉🚀

First of all, you will receive a confirmation email that you are supposed to respond to. Once all winners in the batch respond back, vouchers will be distributed. Usually, it takes about a week or two.

1 week ago

Hello Casino Guru Support Team,

The tournament ended on September 17, and I received the confirmation email on September 23. However, as of today, October 13, I still haven't received my prize.

In four more days, it will have been one month since I received the confirmation email. Do I really have to wait for a full month or even longer to receive my prize?

Could you please clarify the expected timeframe for prize delivery and help me resolve this issue? I would appreciate an update on the status of my prize.

Thank you for your time and assistance.file

Lamper04
1 week ago

I’m in the same tournament as you, and I still haven’t received my prize. I already confirmed my details by email on September 23. Have you received your prize yet?

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