Win real prizes with GoGift cards at Casino Guru Social Tournaments (page 10)

Hello, I think we’ve finally identified the issue. You registered through Google, but you no longer remember the email address associated with that Google account. You then created new Casino Guru accounts using email and password.

Unfortunately, we can’t restore access to your Google accounts from our side. Creating a new Casino Guru account also doesn’t restore access to the original one.

There may still be an option through Google, though. If you added a recovery phone number or email address, you may be able to find your forgotten address by following Google’s account recovery instructions. Once you regain access, please try logging in to your original Casino Guru account using "Continue with Google."

For the future, please keep a secure record of the email address you use to register and set up recovery options. I’m sorry I can’t resolve this directly for you, but I hope this helps you get back in.

Hello, please read my last message. Thank you.

Even though the email address is stored in Casino Guru’s database, it seems that you are unwilling to provide it. Other platforms have been able to help me recover my email address in similar situations. I have experienced something like this before, where I forgot my email address, but perhaps the rules here are different, so you are unable to provide it.

Anyway, thank you for your response. I really appreciate your help.

Thank you for your very satisfying response. I guess my first-place prize is gone now, haha. 😅

It's been over a week since I replied to the email and I still haven't received my bonus.

Hello, I’m sorry you feel this way. I understand other platforms may handle things differently, but that doesn’t change what we can do here. As I’ve explained, this isn’t about being unwilling to help. It’s about protecting your account and personal information.

Would you be comfortable with me giving your email address to someone simply because they said the account was theirs but couldn’t remember the address? We need to be able to verify that first.

I’m afraid I can’t resolve this in the way you’re asking, but I’ve explained the steps you can try through Google to recover your account. It’s up to you whether you’d like to follow them.

I really appreciate your understanding.

Well, you’re welcome.

I’m afraid that’s not really a question I can answer, but of course I know what you mean.

It is great that you have already replied. Now you only need to wait until Juraj receives the vouchers and can send them to the winners.

You are not the only player who has not received the prize yet, so please remain patient for now. There is nothing else you need to do.

Hello, I’m sure your GoGift card is on its way. Sometimes it takes a couple of weeks. You’re welcome to reply to the confirmation email and ask for an update, but I can assure you the team hasn’t forgotten to send your prize. It just takes a little longer sometimes. I’m sorry for the delay.

Yes, I fully understand what you mean. This was indeed my mistake for not being careful when creating my email account.

When the Gates of Olympus tournament ends, my username, andrian0, will be listed there. If a winner notification email arrives, nobody will respond to or confirm it. That will prove my point and show that I was not lying or making false claims.

But anyway, there is no point in explaining this over and over again because the prize will not be returned regardless of how much I explain.

It is exactly the same as what happened on the other platform. Their response was similar, but they gave the winner one month to claim the prize. If nobody claimed it within that period, they would return the account and the prize to me.

Yes, I hear what you’re saying, and I’m sorry. I can also understand why another platform responded in the same way.

I haven't received any email notification informing me that I am a winner. I won the 4th prize. Could you please let me know how I can claim my prize? Thank you for your assistance.

Congratulations on your placement in the tournament.

You have not received an email yet because Juraj has not sent anything to the winners of this tournament. He usually sends the emails to all players at the same time, so you will need to wait a little longer.

I have already asked Juraj about it, and I will let you know as soon as I have more information.🙂