Hello, congratulations to every lucky winner. Well, there is no deadline mentioned because it depends on the winners too. 🙂 The vouchers are purchased in a batch once all lucky winners respond to emails; it was at least the last time I asked. So, since it has been just two days because I recall you asking in numerous ways 😉, I once more suggest patience, please. Sometimes it's a week or so. You are welcome to update us here. Thank you.
Hello, I do not have any explanation, just as I said. If you're missing any voucher, please contact my colleagues at tournaments@casino.guru 🙏
Sometimes it all takes a few weeks; sometimes it could be longer, but I have no insights nor chance to check for specifics. I'm sorry. Please do not hesitate to send reminder just give them at least two weeks first.
Hello, I would like to ask about the winner notification. I recently won 2nd place, but I have not received any email notification about my win.
Usually, when I win, I receive an email confirming the victory. My friend also received a winner notification email.
I have attached a photo/screenshot of my 2nd-place win as proof. Could you please check and explain why I have not received the winner notification email yet?
Thank you for your
help.
Hi everyone. I’ll try to answer all three of you at once so I don’t have to write three separate posts.
From what I can see, you all finished in winning positions where the prize should be a voucher or GoGift card. If your tournament only ended recently and you haven’t received an email yet, it simply means Juraj hasn’t sent those emails out yet.
The whole process usually takes around two to three weeks, so some patience is needed here. Juraj first has to get to the tournament results and contact the winners by email. Each winner then needs to confirm their email address, and after that Juraj still has to wait for the vouchers or gift cards before he can send them out.
So if your tournament only finished a few days ago, there’s no need to worry just because you haven’t received anything yet. Keep an eye on your email and give it some time.🙂
"The whole process usually takes around two to three weeks, so some patience is needed here. Juraj first has to get to the tournament results and contact the winners by email. Each winner then needs to confirm their email address, and after that Juraj still has to wait for the vouchers or gift cards before he can send them out.
So if your tournament only finished a few days ago, there’s no need to worry just because you haven’t received anything yet. Keep an eye on your email and give it some time.🙂"
Hello, good day. I won a tournament and came in first place. I received an email asking me to reply to confirm my email address is active. My question is, do I just need to reply "thank you," or do I need to reply with something else? 

Thank you in advance for your help.
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