22bet - fraude

This site disrespected my request for self-exclusion.

on november 3rd i requested self-exclusion, they said it was approved.

yesterday they let me deposit and spend over 5000€.

i talk to them and they make fun of me! They give different answers!

run away from this site!

i have printscreens of everything!

Hello,

this indeed sounds serious and if a casino explicitly ignores self-exclusion due to gambling addiction, it is not fair at all.

If you want to share details so we can all have a better understanding of what exactly has happened to you, please go ahead;

Perhaps take a look at how you made your request and under what circumstances the account was reopened—or was it even closed earlier? Did you register another account?

The more information you share, the better the context will be, but ultimately, it is your choice. No pressure.

Hi Radka,

I requested my self-exclusion as per the terms and conditions via live chat on November 3rd.

They replied saying it had been activated.

on november 25th the account was open and they allowed me to deposit and spend over 5000€.

i didn't open another account.

I contacted support. In the chat they said that during the self-exclusion period if I deposit the responsibility is mine!!!! In other words, for 22bet there is no effective self-exclusion!!!!

on the phone they are rude and say that the terms and conditions are to be interpreted differently.

it's unbelievable!

Hello, and thank you for the follow-up. So, basically, if the rules say you should use the chat feature for such a request (not a specific email for example) and it was confirmed by the chat operator as a carried-out request, the options for account reopening indeed seem odd—at best.

However, I'm curious how you learned that the account had been reopened. Did the casino send you an email, or were you simply able to log in?

In any case, if you requested self-exclusion due to gambling issues, the account should be closed permanently.

If you are willing to share, please tell me how you phrased the request. Did you specifically mention problem gambling?

When I think about it, that is the only thing that comes to mind. I may still consider an option for misunderstanding, but I'm not convinced that even in such cases, the account should be reopened instantly.

Would you be considering forming a complaint? We provide this feature to players to investigate whether such a sensitive issue was handled fairly on both sides. It is free, by the way.

Yes, I want to file a complaint. But 22bet doesn't appear in the complaints area.

I have all the prints I can share.

thank you.

Hello,

excellent call, I guess. Just use the option "the casino is not in the list," please. It is right under the search bar.

This casino has its own review, but you cannot see it because it lacks a Portuguese license; therefore, we are prohibited from showing it to players from your country. 🙁

Hi Radka,

there is no such option!

they say they have a license in Portugal!!!

Dear user, calm down and read, please. I imagine it is not easy to concentrate, but you need to focus so we can try to understand the matter.

This casino is not licensed in your country: https://casino.guru/22bet-Casino-review and I expect you can't see its review. But that is okay; don't worry about it, focus on explaining the event in the complaint, please.

I'll help you with details; just let me know, okay?

Thank you very much for your explanation Radka.

I have already managed to submit the complaint.

now i'm waiting for them to be quick as i've lost all my money.

this casino exploits addicts 😞

I'm so glad to hear the complaint is submitted.

I would just like to mention that the process will very likely not be that quick, and it involves a high level of cooperation from your side. Please have patience with my colleagues and the process; it may be demanding, especially in situations concerning problem gambling.

🙏

Therefore, if you have questions, don't hesitate to ask. I'll get back to you.