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22bet - fraude (page 2)

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5 months ago
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3 months ago
ptus

This is 2 months old!!!!


this decision is ridiculous!!!


i still haven't received my money!!!

Automatic translation:
3 months ago
ptus

Of course they stop answering when they're not right!!!


2 months ago today i begged casino guru for help and all they do is protect 22bet!


no outcome to the complaint and no money!


no money to continue my medical treatment for addiction!


everyone beware! Don't play and don't complain here, you'll only waste your time!

Automatic translation:
NunoPT
3 months ago

I’m really sorry you’re feeling this frustrated and overwhelmed.

However, I need to correct a few things for the community, because what you are describing does not reflect the actual situation:

Your complaint is still open and actively being investigated. It has not been closed, and it has not been decided yet. That is why there is no outcome and no payment at this stage.

Casino Guru is not "protecting the casino". Our role is to examine the evidence, verify the timeline, and make sure the responsible gambling request is assessed correctly before any conclusion is reached. That process takes time, especially in complex cases.

I understand how difficult this is for you, but posting accusations and repeating the same statements on the forum does not speed up the investigation and does not change the outcome.

As soon as the complaint reaches a conclusion, the result will be published for everyone to see.

1 month ago
ptus

I would like you all to give your unbiased opinion on the conduct of casino guru and employee Igor in the complaint below:


https://casinoguru-en.com/complaints/22bet-casino-player-s-self-exclusion-request-is-ignored

Automatic translation:
NunoPT
1 month ago

Hello, I hear your urgent request calling. May I help somehow? Based on this post, I truly cannot say what you disagree with.

Let me know, please.

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