Hello, I want to withdraw my winnings from the casino and they still want a deposit to verify the account, but I have already sent four deposits so now I don't know what I can do.
Dobrý den chci po kasinu vyplacení výhry a pořád chtějí vklad na ověření účtu přitom už jsem tam poslal čtyři vklady tak teď nevím mohu dělat
Hi, could you send me the casino url so I know where you played? 4 deposits are not normal and common, honest casinos ask for one minimum to verify the payment method.
So I'll wait for what you send me.
Ahoj, mohol by si mi poslať url adresu kasína aby som vedel kde si hral? 4 depozity nie sú normálne a bežné, čestné kasína si pýtajú jeden minimálny na overenie platobnej metódy.
Počkám si teda na to, čo mi pošleš.
Well, I've had a problem with VivaCasino since last Friday. I deposited 200, but the transaction hasn't been reflected in my account. Support isn't answering me, and the chat is the same old story: the finance team is looking into my case. That's all they tell me. They're thieves, but oh well, I wanted to warn everyone to be careful with that casino.
Bueno yo tengo un problema desde el viernes pasado con el casino vivacasino ya q deposite 200 y a la fecha no se me reflejo y en soporte ni me contestan y en el chat lo mismo de siempre q el equipo de finanzas está estudiando mi caso y es todo lo q me dicen son unos rateros pero pues ya q para q tengan cuidado con ese casino
Hi, sometimes it can happen that the money doesn’t show up in your casino account right away, but I certainly wouldn’t be happy either if it took a long time or something like that. However, if the casino is looking into it and addressing the situation, I’d give it a little more time, as they need to figure out what happened. Of course, if nothing gets resolved, we can try to help, but I know these situations are difficult to resolve, since usually the casino or payment provider has to weigh in on it, so if I were you, I’d probably wait it out for now.
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