What to do if a casino does not want to pay you what you have won?

If a casino accepts money withdrawal methods such as bank transfer, skrill, etc.

Why are you just saying that I have to withdraw the winnings with the deposit method, in this case a mastercard? The bank does not accept receiving a credit in this way, and they have the option of withdrawing money through a bank transfer and they do not let me choose this option, this is unfair.

What solution is there?

It is a very common issue with Mastercard that it's possible to deposit money, but it's not possible to withdraw. I would be actually very surprised if the casino you're talking about wouldn't know it.

Generally speaking, you should always withdraw using the same method - it's an anti money-laundering rule, but as I already mentioned above, it's often impossible with Mastercard.

So what did the casino tell you? Have you tried to withdraw back to your Mastercard? Maybe if they see in their system that the transaction failed, they'll offer you another option.

What surprises me is that they are not looking for another solution, and ahota have stopped answering my messages. The last message was that it was only possible to withdraw with the same Mastercard payment method in this case as it was, but it is not possible to withdraw with my Mastercard, said by my ING bank. With which I need someone to contact this casino, they also have the existing and fully operational option of withdrawing money by bank transfer

What's the name of the casino? I would probably suggest you to create a complaint on our website. Our team can try to help you and contact the casino.

Wirwetten casino

Wirwetten are a bit damn, the chat is not live, it is English and you have the feeling that a machine answers your questions

Although for the withdrawal there was no problem with a post mastercard, which does not even have your name, I sent them the profile of the post website and it did not give me problems, with many casinos I have withdrawn with this card (they ask for the same via income than retirement, to prevent money laundering they say)

You can try to make money with Skrill or where you want to get money, twist a little and withdraw there too. I It seemed like the rules worked

There are casinos that are run that way, it's actually unfair because if you don't have an account or don't have cards the only option via bank deposit which takes a long time

Hi, I had problems with a gaming session with starcasino where I lost a lot of money because I had the bonus container full and about to pay (bet at 17.50 imagine the jackpot) and the server gave me an error and threw me outL; since I contacted the support they keep saying that they are waiting for the response of the provider and it has been more than two months

I understand that the casino is waiting for the provider, because it's most probably provider's fault, but it's strange that it takes so much time. I suggest you to create a complaint here https://casino.guru/complaints so we can try to help you to speed up the process. 2 months is way too much.

What casino is this? That is illegal. Did you check their terms and conditions? Did they mention anything about withholding winnings? I haven't heard of this before.

Red hot​ wild​

Hello, I won at planet 7 casino and I claim my winnings and they turn me around 1st because my documents had not arrived and now that they have arrived and they have been approved that they lack bank information I told them to send them to me by check they keep saying the same thing and they are $15,000 could someone give me some advice on how to get paid 😔 and I have evidence of everything since I take photos of the conversations 😔😔

Hi, I'm afraid they can't send it by a check, but if you have any document from your bank, you should be able to send it to the casino and prove your ownership over the bank account. The casino should be able to send you the winnings to your bank account after that. I'm wondering, how did you make your deposits in the casino? Have you used a card or what kind of a payment method?

Hello, I have a detail with a casino in which I won a prize and the balance does not appear, I spoke to support but the play does not appear either and I have the photo of the prize and below is the play ID... Do you know what I can do? or what can happen?

Is this problem only in Mastercard?

Hello there!

May I ask you a few questions first? You know in order to provide useful advice it's better to start with the basics.

You said you got in touch with the casino - what did the support tell you?

What type of game did you play, please?

There is a feature called "complaint", which I would like to suggest, it's just that according to my experiences with similar issues such a complaint will most likely be quite time-consuming. Basically, even the casino must wait for the game provider to make its investigation. That's how it normally works.

Anyway, feel free to learn more about the Complaint Resolution Center right here:

https://es.casino.guru/instrucciones-resolucion-quejas

I'll wait for your update - thanks.

Hello.

May I know what makes you think that?

One way or another, would be good to use the "reply" button. It keeps the conversation quite well-organized and help others keeping up with the context. Speaking of which - who are you actually asking? 🙂

Thank you very much for answering.

In support they tell me that it is something very strange that has never happened to them, since in the history of the plays this winning play does not appear, so they sent the photograph that I attached to the provider so that he can tell us what happened.

The game is Dolphin's Pearl deluxe from the provider novomatic.

The betvistas casino has not paid me what I win, how can I ask them to pay me?