What to do if a casino does not want to pay you what you have won? (page 2)

Well, it depends on the current situation. But more importantly, our Complaint Team also needs further explanation of these events. Use this green link now to update them, please. 🙏

I bet we could also use more details here, just make sure to address the complaint first.

I won at mxcasino and they closed my account along with all my winnings but I have captures of everything

Hi, we don't have such a casino in our database, could you post me the url? Also, when the casino closed your account and took your money, did they explain why? It would be good to know some reason. 

So please let me know and we'll see what we can do. 

https://www.mxgana.com/pages/casino

Hello, they didn't give me any information, they just gave me a cash deposit for my account and they no longer responded to their support.

This was what they gave me in response.

This was my last profit before I was laid off

So this casino is a form of an app yes? Did you have to download it to your mobile? From what you sent, it looks like a social casino. 

I see you've been banned for something abnormal. I don't know what that means, actually. Have you tried emailing them or something to find out more? We didn't learn much that way.

You can also download it to your mobile phone, in fact you have. A casino which they previously recommended to enter is called gana 777 and I try to talk to support but they don't answer me.

Well, if they don't answer you, I would probably be inclined to file a complaint. Our team would try to help you with your situation. 

Of course, since we don't have this casino in the system, you can choose any other casino when you submit your complaint, but write in the description of the problem which one you are playing so that our team can change it.

Can you do that? 

If so, here is a link where you can open the complaint. 👈

I hope we can help you.

Good luck. ☘️

Before activating a bonus, make sure the restricted games list doesn’t include your favorites.

No my earnings are with reload money not with bonus

That's your recommendation, yes? What else should be avoided with bonuses? Do you also read the general Terms and Conditions? For bonuses I would say that this is quite important because not everything is always written directly next to an offer. 🙂

Okay, so your problem still persists? I tried to help you in my last reply to you where I left a link to open a complaint using green letters. 

Do you feel you don't need it? 🤔

Of course, yes, a thousand. I apologize, you see, I told you first that they had closed my account because I tried and asked to recover my account and I thought that now they would pay me my earnings but they haven't done it. I really appreciate the help.

Yes I saw it, I was suggesting the help. 

From what I have noticed, I see that you have already requested the complaint, so I hope that we will be able to assist you. 

If you find out any new information, let me know.

I'll keep my fingers crossed for you that it turns out well.🤞

Thank you very much for the help. I hope to be able to claim those winnings as well. I appreciate it.

agree with you

Hey there! First off, congrats on your win—that’s awesome! If a casino isn’t paying up, stay calm and gather all the evidence you can: photos of your win, game screens, or anything else proving it. Politely speak to a manager or customer support to resolve the issue. If that doesn’t work, mention filing a complaint with the gaming authority—they take these matters seriously.

I once hit a jackpot, and the casino claimed a "malfunction." I stood firm, asked for a written explanation, and mentioned contacting regulators. Magically, they paid up soon after! The key is to stay cool, know your rights, and not back down. Good luck—I hope you get what’s yours!

Hi there! Not a bad approach, I'd say. Could you tell us which casino it was? I'd say it was quite a happy end because the forum is full of completely different stories 🙂.