ForumGeneral Gambling DiscussionRoletto Casino wont verify me to withdraw winning

Roletto Casino wont verify me to withdraw winning

2 years ago by kyleuk
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3156 views 10 replies |
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2 years ago

I deposit with rolletto casino everything good by when it time to with I have to verify.i sent over 50 emails but they won't verify. E

kyleuk
2 years ago

Hello, is it this Rolletto Casino, please?

Do you want to say that the casino has not started with verification yet? Or rather that verification was not successful, please?

2 years ago

Hi my account is now verified however now they won't release my funds because they say there is a an active bonus on my account. I didn't win my bet off Casino I deposit £20 and won off sports betting but they don't want to pay out they trying all the tricks possible. I even try to meet the requirements for the bonus by wagering £1 on the casino 20 times but they are set on stealing my money.






Edited by author 2 years ago
2 years ago

file

kyleuk
2 years ago

So they want you to complete the wagering requirement for some active bonus, correct? Have you accepted any bonus? It seems this would need a further check, and I would also advise to contact our Complaint Team and inform them about completed verification: https://casino.guru/rolletto-casino-player-s-struggling-to-complete-the-1


2 years ago

They say they will keep all my winnings because of £1 bonus that I didn't even ask for. I must wagered all of the money in my account on Casino I only join the website to do sports betting.

kyleuk
2 years ago

I see, please inform the complaint team, they need to know.

kyleuk
2 years ago

I feel like if you received the casino bonus, but you don't play casino games, then the casino should be able to cancel the bonus they added to your account.

2 years ago

Yeah I couldn't get out of it I end up playing the bonus next is about seeing when and if my withdrawal will be processed. They take 5 days to verify everything

kyleuk
2 years ago

OK, then I hope they won't come up with the thing that you breached some rules while playing with the bonus...

kyleuk
2 years ago

Hello, the complaint needs your attention, please: https://casino.guru/rolletto-casino-player-s-struggling-to-complete-the-1

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