5 months ago
Hi there, long time viewer of this forum and experiencing similar issues to many - thanks to everyone for their help so far.
I've just received this response from one of the merchants. Could you advise what to do next with this seeing as i was clear in my emails that i had authorised it and it had gone to illegal gambling websites?
Obviously i will have more luck raising as a dispute - goods not received than fraud as it wasn't 'used without my authorisation'.
Thankyou!
'After reviewing the information provided, we were unable to locate an account associated with the email address you shared. While the receipts are indeed related to our services, it may indicate that your payment card was used without your authorization.
Should that be the case, we strongly advise contacting your issuing bank to initiate a chargeback procedure. Please rest assured that we comply fully with the guidelines established by Visa and MasterCard, and do not hold the funds in such instances.'
Dear members,
I am the founder of Casino Legale Team, an initiative that helps individuals recover funds deposited to illegal or unlicensed online casinos, particularly those linked to Novatech Solutions (registered in Curaçao and Cyprus).
We assist in cases where players have been misled, including:
The use of foreign gambling licenses that hold no legal validity in countries like the Netherlands or other EU jurisdictions
Circumvention of national self-exclusion registers such as the Dutch Cruks
Important: Based on my investigations, several users have already received refunds from these casinos. This proves that legal pressure and documented complaints can indeed lead to successful outcomes — even when dealing with offshore or obscure
I am not a lawyer, but I act as an independent consumer advocate and investigator. My focus is on gathering evidence, submitting formal refund requests, and notifying regulators, financial institutions, and supervisory bodies.
Have you lost money at any of these platforms and believe it may have been unjustified? Feel free to contact me — we can review your situation and explore possible steps for recovery.
Due to unexpected demand, I am currently only handling cases involving amounts over €10,000.
no pay no cure
Best regards,
Casino Legale Team
Dutch Chamber of Commerce (KVK): 97716278
Wethoudershof 17, 6598AH Heijen, The Netherlands
(Sole proprietorship – supporting victims of illegal online gambling platforms)
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