Has anyone had any issues with progress play and have any suggestions for getting my money from them? I've won some money through them and now they aren't replying to me after they requested documents to be verified. Its been 15 days since I submitted everything and now nobody is responding. Any ideas? I've gone through resolver 5 days ago and still.no.reply
drop me an email
stopcasinoscams@protonmail.com
I think it's more the bank that refuses to initiate a chargeback than Mastercard.
The bank tries to avoid the chargeback by saying that it is due to gambling, and I'm sure many of us have said that the main idea was to deposit in a casino or similar.
But according to the law, the charges are from normal businesses, so by putting a lot of pressure or reporting, I'm sure they would have to initiate a chargeback.
Yes that's what I am saying- the banks refusal is aiding and abetting money laundering.
Have any of you disputed your purchases through your bank by referring to Visa's Rule 12.7 and delayed discovery? Up to 540 days after the transaction?
If your query is on Mastercard - email them with full details. Include every merchant, website links and full explanations. They are actively pursuing these gambling sites and merchants through acquiring banks given the information in the press. A response from Mastercard directly is a good tool for any disputes - note, they cannot help with your own disputes but they will take action against this if there is enough of an outcry. Cc in your bank if you like.
AskMastercard_Europe@mastercard.com
If your query is on Mastercard - email them with full details. Include every merchant, website links and full explanations. They are actively pursuing these gambling sites and merchants through acquiring banks given the information in the press. A response from Mastercard directly is a good tool for any disputes - note, they cannot help with your own disputes but they will take action against this if there is enough of an outcry. Cc in your bank if you like.
AskMastercard_Europe@mastercard.com
Interesting!
How have you framed your own interaction and how you engaged with the different merchants? Have they been responsive?
When I've been raising my current chargebacks I'm always working towards no goods received as the mention of the word gambling and Monzo would tell me I'm on my own.
Interesting!
How have you framed your own interaction and how you engaged with the different merchants? Have they been responsive?
When I've been raising my current chargebacks I'm always working towards no goods received as the mention of the word gambling and Monzo would tell me I'm on my own.
None of the merchants have ever responded to me and neither have the casino. I got advice from a former poster, as mentioned before, who put me in touch with Mastercard. They have actually sent the dispute to my banks card account manager and said they will take action against the acquiring banks of the merchants.
"Can you also share the URL of the merchant's website and a screenshot of the transactions found? So we can also escalate this case to our compliance team for them to investigate. Mastercard will take action as necessary to ensure that the site is either operating to Mastercard Standards or ceases to accept Mastercard."
Interesting!
How have you framed your own interaction and how you engaged with the different merchants? Have they been responsive?
When I've been raising my current chargebacks I'm always working towards no goods received as the mention of the word gambling and Monzo would tell me I'm on my own.
This is mainly for people whose banks have rejected disputes even with the goods and services ones - ebanks primarily.
Also, even if you have won a dispute it is also important to send information to Mastercard - your bank won't do this and some other poor soul will fall victim to their scam as well.
Hi Kelly, I know this is an old comment from you but I'd appreciate some info on your dealings with Depasify and Kryptonim.
Were both direct with merchant? I'm hopefully close with Depasify as I've provided all requested info and they said 2 working days to get a response now.
For Kryptonim was that for KTM? I've had an initial rebuff from them so would be keen to know how you engaged.
Kryptonim were pretty good they do a refund but you have to sign something that warns you can't get further refunds after you accepted and sign the paper and send it back. Fingers crossed they are still doing this as mine was a long time ago. I don't know anything about your other merchant tho hopefully Kelly will see and reply soon. Seems a lot of people aren't on anymore that used to come on. Good luck on getting refund.
Yes they were good with me, this was back in March and had to sign something, however I don’t believe they are the same as KTM
Sent an email
There's been a few posts months back confirming them to also be KTM. Mine were bank transfers and came up kryptonim.
Hey pal/everyone,
Just wanted to say hi and also apologise for not being very active or present recently. I’ve had a lot going on and needed to step back a bit to focus on getting my own situation sorted out. It got really toxic in here and I was deflated by it all - this was a supportive community when I found it and that changed.
That said, I’m actually making a lot of progress behind the scenes — particularly with the likes of Falcora, Nucleus, and the FCA. My case has also found its way in front of some fairly senior people in the industry, which is encouraging. Hopefully it means there’s finally going to be more of a spotlight on what these criminals are doing and the impact it’s having on all of us.
My email has been closed for now, just because the volume was becoming overwhelming, but I’m still around here and happy to help where I can. Feel free to post any questions here and I’ll do my best to support however possible. I’ll also share a new contact method when the time’s right.
I’ll keep you all updated as things play out, but for now I just want to say — don’t give up hope. There’s a little bit of light at the end of this tunnel for us all.
Thanks for your patience and understanding
I know I’ve seen that but I had transactions with KTM and when I got a sars from kryptonim the transactions didn’t align with them
Let me know when ya online I’ll share a new email
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