Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 719)

Now interestingly I have found this seems this chap opens and dissolves:

That was the first one I ever found but there isn’t any more information on them. Iv seen that guys name before on multiple occasions as well

Iv searched the internet for Dillan GOVENDER and Iv found many in South Africa with that name spelt differently. However, there’s only spelt exactly the same in Durban on linked in but works for amalfi outsourcing so it’s throwing me off

I also did some research on online digital games, but I think there are some words missing that have to do with the term BB

online digital games BB ( a few words missing to complete this site )

One thing you should check is whether the claims company actually raised with the bank or the FOS the issue of safeguarding failures — like how your bank allowed £20,000 to go out in one night to shady merchants without stopping or flagging it, and whether they did proper customer due diligence. These aren’t minor points — they’re really important parts of how banks are supposed to protect customers, especially in cases like this.

Since the claims company is refusing to show you what’s been sent to the FOS, you should consider making a formal Subject Access Request (SAR) to them — that forces them to hand over all the documents and correspondence relating to your case. They legally have to respond within one month. You deserve to see what’s being said in your name.

And honestly, you could also just go to the FOS yourself at this point and tell them you’re concerned that the company representing you is withholding what’s been sent. That way, you can make sure you’re comfortable with what’s included, and if anything was missed (like the bank’s safeguarding failures), you can add that yourself.

Also, keep a record of everything — dates, names, emails, calls. If things go further, having everything documented could really help you.

Let me know if you want help putting anything together — I’d be happy to help you draft something to the claims company or FOS if you need it.

Mate, unfortunately crypto purchases can’t be charged back — whether you used Visa, Mastercard, or a bank transfer. It doesn’t fall under miscoding or "goods not received" disputes. Sorry to hear about your losses. Best thing now is to install something like Gamblock and focus on moving forward.

You have 17 pages worth of the exactly the same posts/questions. There is no need to give us your life story every single time and spam. Everything that you need has been posted already, just go a few pages back and check...

Yeah buddy mine appears on bank statement as London, however on Google pay when I was able to see it, it give me a location in India! Like you could see it on a map!

I have a callback from the FOS investigator today so I’m going to seek clarification on why they don’t seem to be focusing on the bank’s failures and just my perceived personal failings as you’re correct, losing 20k in one night should be a huge red flag to any reputable financial institution. To be honest this investigator’s wording from the excerpt I have seen from the claims company seemed very judgmental about the gambling component from the start so I don’t see myself getting far with this complaint anyway. I know I always have the option to appeal anyway.

Thanks for your offer of help, I think I’m okay with the FOS stuff but I will email you about the Revolut side if that’s still okay as they are being very difficult about a chargeback which they closed within 10 minutes and claimed they contacted merchant in this window which I don’t believe.

Respectfully, if this comment was coming from a forum member who added value to this thread and whose posts were not largely comprised of telling people to shut up, I might take it on board but until that happens going to ignore this and use the thread as I see fit. 👍

I have never dealt with a bank who lie so blatantly and freely so I never really believe what they say anymore but conversely some people on this thread report refunds from them so I’m sure it does happen sometimes. Can you track the dispute either under the transaction itself or the ‘Help’ tab and that should tell you if it has been sent to the merchant at least?

I will wait for lakita or @mizu, who says he got refunds from them .. otherwise I will try to send a couple of emails to that address in India and something I find online .. and I will send the dispute to my bank .. I will do research for another week .. obviously I will update you

Hi all, how are you doing today? I had a plethora of payments done to a curacao casino from my barclays credit card and they all been through suspicious merchants

the merchants are:

E0000480

DIGIKEY

CAI-DEBIT

E000480 PRAHA CZ

UXCOURSES

PNMM

E0000536 TALLINN EE

MPOU WALLET TOPUP LONDON

what is the best way for me now to get a chargeback?

would i need to reach out directly to those companies? what would i claim? Visa 12.7? or that they take part in illegal payments?

Or would i file chargeback with CC company and say i did not receive any goods?

Any help is highly appreciated, i am totally new to this entire chargeback topic.

THanks a mil!

Grazie my friend

It would be best to Rach out to the merchants 1st then when the bank ask for proof that you have contacted them you will have it, also in the emails don't say anything about gambling or casino just ask for a refund as you have not received any goods from them. If you don't receive replies then go down goods/services not received but try find out what the merchants claim to sell first.

Also use the search 🔍 at the top of this page and type in the merchant names and other users comments that have dealt with them will come up

Still trying to bring this Destream down when I do a review he flags it as fake etc eventually managed to get a review passed fill your boots the more bad reviews the better !

https://uk.trustpilot.com/review/destream.net

And it is working as they are responding but with pathetic answers all the same but they are rattled..