Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 615)

I did get a $6000 refund from a casino, they didn’t verify my identity. The weird part they charged my credit card by random merchants, but refunded me by bank transfer…

Refund back Via a bank chargeback or contacting the casino to refund?

Contacted the casino directly, questioned the third party charges. Then the AML requirements.

Their new AML requirements which were effective May 2024 and required to comply with as of September 2024. Require them to validate identity once NAf 4,000 ($3100 Canadian) is met. Until it’s verified transactions must freeze both deposit and withdrawal.

A lot of these casinos don’t validate your identity, and realistically they don’t know where your moneys coming from so are breaking AML laws like crazy.

I have been offered a refund too and they have asked for bank details to do the transfer.

Are the AML requirements for all overseas casinos or have you gone with Canada laws? The casino have offered a refund of half of what I deposited (8k) but may take this route when I reply.

It’s Curaçao licensed casinos. The whole documents a really informative read.

They shouldn’t be breaking the law.

I have another casino that didn’t fully verify me until after I spent $30,000, they have no idea where the money was coming from and compared to my personal income is ridiculous. They never did verify the source of funds.

The AML/CFT/CFP Regulations are aligned with the FATF Recommendations, alongside the various

AML/CFT/CFP legislations in Curaçao, including:

1. National Ordinance on Identification when rendering Services (N.G. 2017, no. 92);

2. National Ordinance on the Reporting of Unusual Transactions (N.G. 2017, no. 99);

Sanctions National Ordinance (N.G. 2014, no. 55);

4. Kingdom Sanction Act (N.G. 2016, no. 54).

Malta also has their own separate AML regulations.

Oh that's brilliant, thank you for sharing. I'll have a read before I reply.

Wow, I’m pleasantly surprised about this. In some ways it’s too little too late for many of us who have complained to Falcora Finance after losing tens of thousands and not being able to chargeback as obviously the mechanism is bank transfer as opposed to card payment but if it helps future vulnerable people falling prey then that’s something. 🤞

Check out the National Ordinance too, there are a bunch of regulations that they can lose their licence over and are currently not abiding by, one that certainly stands out in regards to this forum:

Article 5.9

The holder of a license issued under Article 5.1, first paragraph, must at all times maintain

an operations manual containing information about the manner and degree of compliance

with the provisions laid down in or under this National Ordinance, and the rules and

restrictions attached to the Gaming License, including, at a minimum:

a. a description of the Games of Chance offered as part of the license holder’s operations,

payment possibilities, bet amounts, payouts, software, and outcome-determining

elements;

I do not see on any site the payment possibility being a third party merchant…



I guess the issue now is that many of the sites we refer to as Curacao casinos are no longer registered on Curaçao eGaming and are now totally unlicensed such as the Santeda casinos.

No they just are transitioning over to Cuarcao Control Board.

This Santedo Casino has the green seal and is licenced under the new national ordinance of games and chance, the orange seals are provisional licences (there still in the application process but can conduct business

🦭

Thanks for clarifying, I thought as they removed the seal from the Velobet website they were no longer licensed with any of the Curacao licensing bodies.

Could you share their contact details?

Anyone any idea of the Merchant responsible for FRESH BET ? Although it has the word 'bet' in the transaction, they put the payment through to my bank as 'shopping'.

Got £1600 worth of transactions with them I'd like to try and Chargeback.

It's good to read you were successful!

Makes you wonder why they don't display the licence though on their website as I thought they had to display it for it to be valid.

OHHH...Thanks for that. I already have a bunch of transactions to Webmosaic, so they are one and the same.

I have just reported them to here > https://reporting.actionfraud.police.uk Have a crime reference number now.

The casino I used is unlicensed unfortunately but as they mention AML in their clearly cut and pasted T&C I will add that to my response. Worth a try.

Does anyone know this merchant? Deserltdmultiple payments to them on Skrill debit card. Says I paid £0 in fees even thought it was like £5-£7 in fee

I cc'd action fraud into the emails to Web Mosaic but they aren't responding to using the wrong mcc. Originally I sent an email pretending to be a customer and that I didn't receive my goods which they did respond too asking for verification. So the email is definitely active. I do believe they only responded to get my personal information however. I just sent my bank statements and blurred out all my personal details. Never heard from them since. So be careful what send to them.

It's a house of cards. Just got to get to the right one to bring it down. I'll be going down the route of goods not received with my bank and I'm going to look further into the MC rules- that near 400 page document I posted the other day...there just has to be something in that.

What casino were you using out of interest?