Same they took.12 weeks with mine but shot themselves in foot as I was told over phone that the case was definitely closed even though it was showing open on my account and a customer service advisor said no it's definitely closed but someone keeps raising it but it will keep getting rejected. Then I get email saying it's still being investigated then a phone call 3 weeks later from the fraud investigation officer who said he was investigating it and would call me back on the tue with a outcome obviously rejected .but in the beginning it was raised as fraud then they rejected it but said they would raise it as chargebacks and I had to fill out forms for items not received and send all correspondence to them I have attempted with the merchants .they said in final response letter we have concluded our investigation and we are not refunding you this was not a scam the dispute was not raised as scam but chargeback .I also had gambiling blocks and international payments on my account at time .the bank needed to provide information from evidence from.merchants to prove otherwise and they didn't. My case is now with FOS I honestly don't even think santander investigated they have an awful trustpioilot reviews
Well if it is £3500 thats nothing to them to pay out but over £10000 a lot more and interest so they do them as its a big hit if they raise the chargebacks they cost them nothing they are simply reversing payments but its in there interests if a big amount as if they lose to the ombudsman they cover it all
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Automatic translation:
Anonymized847
Diamond
1 year ago
Don't mention gambling then - wait 14 days - email the merchants in that time asking why you haven't received your services - they won't reply. Send along with the chargeback - obligated under scheme rules to charge it.
Automatic translation:
xbigguyxxx
Anonymized847
Diamond
Anonymized847
1 year ago
Its too difficult that with loads of transactions the banks not daft they will want to know what you thought you were buying etc bud your better just being honest he has already told them its gambling
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Automatic translation:
DynamoHarry
Diamond
1 year ago
Has anybody went directly through the casino and tryed charback that way?
How did it go?
Automatic translation:
Anonymized839
Diamond
1 year ago
I have just been reading Google terms and conditions as I thought ,hang on Google.are partly to blame for this also for allowing unlicensed offshore operators to advertise in restricted countries .If Google upheld the law because you can only search for certain domains from certain countries or you don't get access,well what intreating read . Gambiling sites need a valid licence and need to provide Google these licenses and also are not allowed to promote or operate in restricted countries or advertise if they do so Google can and will shut down their domains .But what I can't understand is half of these Gambiling sites do not hold any licence like costa rica they do not hold licence but the companies are registered this means swfa.and not worth the paper it's written on its an interesting read .My thoughts are Google should also be held responsible for allowing these sites to advertise without due diligence and checking their validity on licence . Penalties need paying
Automatic translation:
kadirhkn15
Silver
1 year ago
Hello, is there a casino site where you are successful with chargeback?
Automatic translation:
Lucid_1337
DynamoHarry
Diamond
DynamoHarry
1 year ago
I have tried several times, they just reply that it is not their responsibility that the companies they cooperate with use a different MCC code and the like.