Revolut asked me for proof of contact; since I didn't have any information, I sent several emails to a generic email address like support@vercs2.com I also requested proof of purchase, as I told them the merchant never provided me with any receipt, invoice, or anything else. In total, I managed to recover six charges, three from Revolut and three from Klarna, for a total of approximately €1000. Here is the full letter I sent to Klarna:
Hello,
Regarding charge number 3458776150806167744, I provide the description of the requested digital service.
The digital service offered by the Vercs2 store appeared to be related to the acquisition of virtual goods for video games, specifically digital items or "skins" associated with online gaming platforms.
After completing the payment, I expected to receive access to the purchased digital product or some kind of confirmation that would allow me to use or redeem said content. However, I did not receive any order confirmation, invoice, login credentials, activation code, delivery link, or anything else that would allow me to access or use the supposedly purchased product.
I also did not receive instructions for use or any further communication from the store.
Furthermore, I tried to contact the store on several occasions to request information and a solution regarding the purchase made, without receiving any response.
Therefore, I believe that the contracted digital service was never actually delivered or made available to me.
Sincerely,
I hope this helps.
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