I have been trying to get a refund from these for the past 2 weeks. My transactions are through a company called PixelPay Solutions Ltd (same address aa Obelrix and Raidrial) . I have emailed these two addresses below.
support@obelrix.com
support@raidrial.com
i have had one dispute through my bank which was successful where pixelpay solutions refunded following dispute but my bank is currently blocked (under review). So cant dispute the others.
they have replied to my emails basically stating this.
"As previously mentioned, we have checked our system and cannot find a registered account associated with your email address.
If you believe these transactions are unauthorized, we recommend contacting your bank to initiate a chargeback. We do not hold the funds, and we strictly follow the official Visa and Mastercard procedures for these disputes."
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