The casino just sent refunds straight away, I never recieved any response from rapyd! But make sure to report them so fca will take notice. Also I think gambinini might be related to nextrast as https://gambinini.com/ when you look at their operator at the bottom it says nextrast solutions!
Automatic translation:
col211
JosieRosie46
Platinum
JosieRosie46
1 month ago
Betportal? Well they stated in email that they were closing my account (probably because I won) then said they will refund original deposit amounts. However I still haven’t received one of them
Automatic translation:
DjumK
voodoo4
Gold
voodoo4
1 month ago
Thanks for the update. Good to hear you've managed to recover at least some of the money.
Do you remember roughly how long the successful chargebacks took? I'm particularly interested in the cases Xpate challenged. Did your bank ask you to provide additional evidence, or did they eventually resolve the disputes without anything further from you?
Automatic translation:
DjumK
johnmaddisonn1
Gold
johnmaddisonn1
1 month ago
Thanks, that helps. I'll keep checking my cases individually as well.
One thing I'm curious about: when Xpate challenged your chargebacks, did your bank show you all the documents they submitted, or only a summary? I want to make sure I have the opportunity to review everything and respond if something doesn't match my transactions.
Hopefully your remaining cases will be resolved in your favour too.
Automatic translation:
DjumK
billi85
Gold
billi85
1 month ago
Thanks, I appreciate it. Hopefully you'll get some good news on the remaining cases soon.
I'm still waiting on a few of mine too. Have you noticed whether Xpate tends to challenge certain transactions more than others, or does it seem completely random? I'm wondering if the disputed amount makes any difference.
Automatic translation:
Foxtrot90
Littlekitten8
Diamond
Littlekitten8
1 month ago
What merchant names did you have from depositing with rolletto? I may be able to point you in the right direction for a couple
Automatic translation:
voodoo4
DjumK
Gold
DjumK
1 month ago
The successful ones took several weeks, although the timing varied from case to case.
For the chargebacks Xpate challenged, my bank sent me their documents and gave me an opportunity to respond. I had to provide additional evidence and explain why some of the documents didn't match my actual transactions.
After that, a few cases were resolved in my favour without any further action from me. Others are still pending, so I'm expecting those to take longer.
Automatic translation:
Foxtrot90
Kelly1234
Diamond
Kelly1234
1 month ago
Do you have any merchant names that Rapyd process please? I have them down with FSTCN but unsure on others.
Automatic translation:
billi85
DjumK
Gold
DjumK
1 month ago
From what I've seen, it seems pretty random. Xpate challenged some smaller transactions while others involving larger amounts went through without any further response.
I haven't noticed a clear pattern with vercs2 or tokdom either. Even transactions under the same descriptor have had different outcomes.
I'm still waiting on several cases, so it's difficult to say whether the amount actually makes a difference.
Automatic translation:
johnmaddisonn1
billi85
Gold
billi85
1 month ago
Thanks, I will. I'm still trying to find reliable contact details for Visual Mill and XOR Visual Layer.
Have you already contacted Cardaq regarding Art Solution? I've seen it mentioned as the acquirer, but I'm curious whether anyone has actually received a response or managed to get a refund through them.
I'll share any updates if I make progress with these transactions.
Automatic translation:
johnmaddisonn1
Alfred_ANTONYAN21
Gold
Alfred_ANTONYAN21
1 month ago
Thanks, I appreciate it. I'll let you know if my bank confirms anything else about FOLVEX, SALDRO or PELVAN.
By the way, have you actually managed to get any refunds from those three, either directly or through chargebacks? I'm still trying to decide whether it's worth contacting Xpate or going straight through my bank.
Automatic translation:
Littlekitten8
Silver
Foxtrot90
1 month ago
What merchant names did you have from depositing with rolletto? I may be able to point you in the right direction for a couple
Automatic translation:
1 month ago
Thankyou.
Nxtrast
Stackvera Enterprises
Santeda
Automatic translation:
Kelly1234
Foxtrot90
Diamond
Foxtrot90
1 month ago
I only had gambinini and nextrast. Although I think telepxl could be related to them as it went via a domain called ‘ghost.rapyd.net’
Automatic translation:
JosieRosie46
Diamond
1 month ago
Did anyone manage to find
SWIDOM
INNITEM
Automatic translation:
Foxtrot90
Kelly1234
Diamond
Kelly1234
1 month ago
Yeah I think it is. I’ve had the same.
Cake capital potentially too
Edited
Automatic translation:
Foxtrot90
Littlekitten8
Diamond
Littlekitten8
1 month ago
Are they the only 3 you have?
Automatic translation:
Littlekitten8
Foxtrot90
Silver
Foxtrot90
1 month ago
They’re the only ones from rolletto I have these from other casinos….
cake capital
Social gents
social king
Skins trade
Social playoo
Plexian Casino
Code With Axelsoft
any help greatly appreciated 😀
Automatic translation:
Lisa2
Alfred_ANTONYAN21
Platinum
Alfred_ANTONYAN21
1 month ago
Thanks, that's useful. I wasn't expecting Walleto to be involved with those three.
Have you tried contacting DOLVIK, NEXRIM or KANTIQ directly? I'm particularly interested in whether any of them actually respond or offer refunds.
I'll check with my bank to see if my transactions were processed through Walleto as well.