Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,585)

I did try that address, but the response was very slow. I didn’t manage to resolve everything directly with TERFAST, so I eventually had to go through Xpate and the chargeback process for the remaining transactions.

I contacted Xpate about several merchants, including FREDTG, MSP, scudot, playtwin, ORENZA and TRAMIQ.

My experience was similar. Even when I had transaction details, they mostly told me to contact the merchant directly. The problem is that some of these merchants either don't respond or are very difficult to identify.

That's why I eventually started using the chargeback route for the transactions I couldn't resolve directly.

I’ve had problems with vercs2, calcal, jusdot5, tokdom, jusski6 and paypay.

No refunds so far. In my case, the winnings weren’t paid out, the merchants wouldn’t refund the deposits and eventually blocked me. I also contacted Xpate, but they’ve basically been ignoring me, so I’m now trying to recover the money through chargebacks.

No nothing

Which bank are you with? Did you speak to them ahead of raising the chargeback and explain the circumstances (I.e won’t pay out, winnings not credited, misrepresentation of mcc code, gambling block bypassed?) Or did you raise yourself under goods not received? Did none of that £20k credit to the casino?

I have replied to this but it’s pending

I have seen a few people in post from over a year ago mention CIFAS markers or banks shutting down accounts. That’s why I would always advocate for speaking with the bank ahead of any chargeback, not only to protect yourself but to ensure that they are raising the chargeback under the relevant chargeback code.

Have you been honest with your bank about what the funds were used for? I believe goods/ services not received doesn’t fit because you should have received these at the offshore casino you used.

I got mine raised after speaking to an advisor/ disputes expert at the bank and then successfully won 28 across two merchants. But saying that my bank account then went into review and looks to be getting closed shortly so I’m not expert clearly on this. I’ve just been honest throughout as for me that’s the best way and I veered the bank advisors away from fraud etc. and explained my gambling addiction during those months

Same here, had a five figure sum won through chargebacks but only because I spoke with bank support and explained the whole situation ahead of raising anything. When it’s such large amounts of money, it just makes sense.

I’m sorry your account is now going to review. Hopefully you get a good outcome in the end.

Well if the casino provides proof you played with the money deposited that may be an issue for you?

I’m not expert on this though like I say so don’t take anything I say as gospel.

No and I must raised about 70-100

Hi all,

I've been pushing for a casino to refund me the last few weeks without raising chargebacks. Last night I recieved natwest app notifications for all the transactions saying something along the lines of "your refund request for ***** has been accepted". I never requested anything from the bank, so this must be the merchant refunding off their own back right? It says it will take 3-5 days - will it actually take that long?