Verifierad Acquirers
Acquirer: Walletto UAB → Deskriptor: Epskshop
Acquirer: Unified Finance Ltd →
Deskriptor: lp payECOMMBX Limited → hydronique.me
Acquirer: DECTA Limited → Deskriptor: DCT*key4ge1
Walletto UAB → Epskshop — They respond well to formal written complaints sent to complaints@walletto.eu with a completed TRI form and a full per-transaction ARN list from your card issuer.
Unified Finance Ltd → lp pay — Fastest responder in my experience. Email info@unifiedfinance.com per their own Complaints Policy: include your full name, contact email, transaction dates, amounts, and your proposed resolution.
ECOMMBX Limited → hydronique.me — File at complaints@ecommbx.com and reference their Complaints Policy, which promises a final response within 1–2 business days when the case is fully documented. Attach everything up front (complaint letter, TRI form, ARN list).
DECTA Limited → DCT*key4ge1 — Use their official complaint addresses uk_complaints@decta.com and cy_complaints@decta.com , with data.protection@decta.com in CC for GDPR requests.
General tip for all of them: request the technical transaction data (ARN, Acquirer ID, MCC) from your card issuer first — via a GDPR Art. 15 request in the EU.
The descriptor name alone is not enough; the acquirer confirmation is what makes the complaint land.
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