HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,562)

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2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Foreverwinningx
3 weeks ago

were you honest with them? also how did you get chargebacks on barclaycard?

3 weeks ago

has anyone had any luck with Ventura/VNTRA/Viargaming at all. found their email but nothing on the search about them in here.

Kaplan
3 weeks ago

2 of them They say contact merchant (opaque merchants ) and other didnt answer my complaint

Org1991
3 weeks ago

You have to explain that the merchant's are shell company's that the casino uses to bypassing the banks control systems by false mcc codes. There are no real company or contact possibilities.

How you can make you case stronger is to see if the merchant's have a "website" and try to send a mail.

  1. No respons, makes your strong and opens the door for Acquirer to act. Natural way to go.
  2. If the mails/s bounce back, even better. You proved that you tried but it was not possible due to the shell company structure.
3 weeks ago

anyone had any updates from ivypay? still waiting on them my end.

Foxtrot90
3 weeks ago

did you find out the acquirers for each? also did you find a contact for thskinbss? think it might be the skin games website but i’m not 100% sure

Lisa2
3 weeks ago

did xpate refund for these?

Lisa2
3 weeks ago

did you mention gambling?

XkBoii
2 weeks ago

hi would you be able to help me with this please Charmainepyne88@hotmail.co.uk

Pyne1688
2 weeks ago

what’s this mate?

XkBoii
3 weeks ago

Think I found visioncraft btw guys but don’t want to put it on here yet as had no reply. And may be incorrect. I’ll let you know. Has anyone had any luck with DOCEAN (can’t find) or WWELTD (can’t find) or VENTIRA/VNTRA (not responding to me)

2 weeks ago
itus

Do you have an email contact for Ventira?

What location would you say is London?

Was it made by Xpate?

Automatic translation:
2 weeks ago
itus

Has anyone contacted and gotten any responses from the Financial Ombudsman about Xpate since they don't respond to complaints?

Automatic translation:
Kaplan
3 weeks ago

Verifierad Acquirers


Acquirer: Walletto UAB → Deskriptor: Epskshop

Acquirer: Unified Finance Ltd →

Deskriptor: lp payECOMMBX Limited → hydronique.me

Acquirer: DECTA Limited → Deskriptor: DCT*key4ge1


Walletto UAB → Epskshop — They respond well to formal written complaints sent to complaints@walletto.eu with a completed TRI form and a full per-transaction ARN list from your card issuer.

Unified Finance Ltd → lp pay — Fastest responder in my experience. Email info@unifiedfinance.com per their own Complaints Policy: include your full name, contact email, transaction dates, amounts, and your proposed resolution.

ECOMMBX Limited → hydronique.me — File at complaints@ecommbx.com and reference their Complaints Policy, which promises a final response within 1–2 business days when the case is fully documented. Attach everything up front (complaint letter, TRI form, ARN list).

DECTA Limited → DCT*key4ge1 — Use their official complaint addresses uk_complaints@decta.com and cy_complaints@decta.com , with data.protection@decta.com in CC for GDPR requests.

General tip for all of them: request the technical transaction data (ARN, Acquirer ID, MCC) from your card issuer first — via a GDPR Art. 15 request in the EU.

The descriptor name alone is not enough; the acquirer confirmation is what makes the complaint land.

2 weeks ago

So is DECTA also DCT*Nframe?

Loo76
2 weeks ago

Probably. Send a email and ask for confirmation.

Praky
2 weeks ago

info@ventira.co.uk or .com i’m not sure just search it up and it’ll say on google. Non response though. Have no idea who processes them. if you find out let me know. I have thousands through them

XkBoii
2 weeks ago

My bank confirmed it when I raised the chargebacks. I asked them for more information about the transactions because the merchant descriptors themselves didn't tell me much. From the transaction details they had available, they were able to identify Xpate as being involved in processing those payments.

XkBoii
2 weeks ago

Yes, I had several transactions with PlayT as well. My bank linked them to Xpate when I started looking into the transactions and filing chargebacks. Have you tried contacting PlayT directly yet, or are you still trying to find their contact details?

Lisa2
2 weeks ago

haven’t contacted yet. do you have their email?

Sarah222
2 weeks ago

Thanks, that's really useful. Your experience with Walleto seems much better than mine. In my case, communication has been much more difficult and I've had to consider chargebacks for the transactions they haven't resolved.

I'd be very interested to know what information you receive from the DSAR, especially whether it shows the merchant names or allows you to identify which of your transactions were actually processed through Walleto. Please keep us updated when you receive it.

Alfred_ANTONYAN21
2 weeks ago

Thanks. I've tried emailing them at sup@teronfast.io, but haven't received a response yet. Did TERFAST actually reply to you at this address, and were you able to get any refund from them? I'm trying to resolve it directly before involving Xpate or filing a chargeback.

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