Thank you for sharing your experiences with Revolut—it was very informative. It’s good to know you’re in the same situation as me. I’ve also made 100% bank transfers through Revolut and not a single card payment. So we have the same circumstances. Let’s help each other and try to make the best possible out of this situation, brother.
ofcourse mate. my bank transfers are mainly through kryptonim, which i believe is processed by ivy pay. they are fairly unresponsive but are looking into one of my complaints currently. had no response as of yet on the other one.
I'll just write in German, since you're German too.
It would be important to know whether you made your payments via Revolut as a bank transfer or card payment. During your first (successful) callback, you indicated "Goods not received" as the reason for the cancellation, correct? I would now select "Other" as the next reason and write your own short and honest explanation. Be completely honest about why you want to call back. I would write something like "illegal online casino," "gambling problem," etc.
Interesting ..
So you contacted "kryptonim" directly via mail and asked them for a refund of the deposits, right?
Sent email asking for refund some days ago, still no answer, do they refund?
Ask them what information they require?
ofcourse mate. my bank transfers are mainly through kryptonim, which i believe is processed by ivy pay. they are fairly unresponsive but are looking into one of my complaints currently. had no response as of yet on the other one.
Kryptonim is processed through isx financial ltd also. I found this out through dsar from token.io
token.io is involved somewhere with ivy and ISX financial on behalf of Kryptonim
Some are confirmed cardaq as acquirer. (Xorsolution_image, ART solution) None is presented with gambling MCC.
i have emailed isx financial too as they appear instead of kryptonim sometimes, they sent some dumb email back which i replied to but nothing since. who is most likely to refund in this chain do you think? IVY, kryptonim, isx? Is token.io involved too? i haven’t messaged them at all?
so I got refunds from ivy myself but they was for a different merchant.
when I did dsar with token.io they sent ivy a refund request on my behalf to ivy and they refunded Kryptonim without even emailing me back (I previously asked ivy for Kryptonim but they seemed to ignore those emails)
isx arnt in the payment chain with ivy.
its token.io , ISX and Kryptonim
token.io, ivy and Kryptonim
i have emailed isx financial too as they appear instead of kryptonim sometimes, they sent some dumb email back which i replied to but nothing since. who is most likely to refund in this chain do you think? IVY, kryptonim, isx? Is token.io involved too? i haven’t messaged them at all?
token.io don’t allow gambling transactions…this is what they sent me
cardaq just straight up ignore me about these 2. is imgvibes cardaq too?
so token.io don’t refund? was this information from a DSAR? if so what info did you request and what exactly did you give them about you? Name, Email and last 4 card digits for all cards?
Is it better than guru? Or what?
Ive emailed erm
I don’t understand your question?
Which page is better than this one?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
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